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- Tasks: Oversee IT service management and lead a team of analysts in a global gaming company.
- Company: Join a leading video game company with a vibrant culture in Wakefield.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make an impact in the gaming industry while enhancing service delivery.
- Qualifications: ITIL certification and 5+ years in service desk management required.
- Other info: Perfect for those who thrive in fast-paced, innovative settings.
The predicted salary is between 36000 - 60000 £ per year.
A global video game company based in Wakefield is hiring a Service Delivery Manager to oversee IT service management operations. The role involves managing service desk requests, developing strategies, and leading a team of analysts.
The ideal candidate should possess ITIL certification, experience in service desk management for at least 5 years, and familiarity with corporate network design and industry-standard platforms.
This is an excellent opportunity for someone who thrives in a dynamic environment and seeks to enhance service delivery.
Service Delivery Manager: ITIL Lead (On‑Site Wakefield) employer: Team17
Contact Detail:
Team17 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager: ITIL Lead (On‑Site Wakefield)
✨Tip Number 1
Network like a pro! Attend industry events or local meetups in Wakefield to connect with folks in the gaming and IT service management scene. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in service desk management and ITIL practices. This will give you an edge during interviews and show that you mean business.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you've led teams and improved service delivery in past roles – that's what they'll want to hear!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes put you ahead of the game. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Service Delivery Manager: ITIL Lead (On‑Site Wakefield)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service desk management and ITIL certification. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Delivery Manager role. Share specific examples of how you've improved service delivery in past roles.
Showcase Your Team Leadership Skills: Since this role involves leading a team of analysts, make sure to mention any relevant leadership experience. We love to see how you’ve motivated teams and driven results in a dynamic environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Wakefield!
How to prepare for a job interview at Team17
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in service desk management. This will show that you not only have the certification but also practical experience.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading a team of analysts. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others. This will demonstrate your capability to thrive in a dynamic environment.
✨Familiarise Yourself with Their Operations
Research the company’s current service delivery processes and any recent changes they've made. Being able to discuss their operations and suggest improvements will show that you're proactive and genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific service desk scenarios. Think about challenges you've faced in the past and how you resolved them. This will help you illustrate your problem-solving skills and ability to enhance service delivery.
