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For Companies At a Glance
- Tasks: Manage the service desk, troubleshoot complex issues, and mentor team members.
- Company: Join a leading video game company known for creativity and diversity.
- Benefits: Competitive salary, opportunities for growth, and a vibrant work culture.
- Why this job: Expand your skills in a dynamic environment while working in the gaming industry.
- Qualifications: Experience in third-line technologies and strong troubleshooting abilities.
- Other info: Fast-paced environment with a focus on innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
A leading video game company in Wakefield is seeking a Senior Technician to join their IT Services team. The role involves managing the service desk, taking ownership of complex tickets, mentoring others, and implementing improvements in a fast-moving environment.
Candidates should have experience in third-line technologies, security management, and strong troubleshooting skills. This is an opportunity to expand your knowledge in a prestigious global gaming company committed to diversity and creativity.
Senior IT Technician | Lead Troubleshooter & Mentor (On-site) in Wakefield employer: Team17
Contact Detail:
Team17 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Technician | Lead Troubleshooter & Mentor (On-site) in Wakefield
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Show off your troubleshooting skills in interviews! Prepare examples of complex tickets you've resolved. We want to see how you think on your feet and tackle challenges head-on.
✨Tip Number 3
Don’t just apply; engage! Follow the company on social media, comment on their posts, and share relevant content. This shows your enthusiasm and helps us stand out from the crowd.
✨Tip Number 4
Use our website to apply! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources to help you ace the process.
We think you need these skills to ace Senior IT Technician | Lead Troubleshooter & Mentor (On-site) in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with third-line technologies and troubleshooting skills. We want to see how you’ve tackled complex issues in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for gaming and how your mentoring experience can benefit our team. Let us know why you’re excited about joining a diverse and creative environment.
Showcase Your Problem-Solving Skills: In your application, give us a sneak peek into your thought process when tackling tricky IT problems. We love seeing how you approach challenges and implement improvements in fast-paced settings.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Team17
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of third-line technologies and security management. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this will showcase your expertise and problem-solving skills.
✨Showcase Your Mentoring Skills
Since mentoring is a key part of the role, think of examples where you've successfully guided others. Share how you’ve helped team members overcome challenges or improve their skills, as this will demonstrate your leadership potential.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-life situations related to IT support. Practice articulating your thought process when tackling complex tickets, as this will highlight your analytical skills and ability to work under pressure.
✨Emphasise Your Adaptability
In a fast-moving environment like gaming, adaptability is crucial. Prepare to discuss how you've implemented improvements in previous roles and how you handle changes in technology or processes. This will show that you're not just a technician but a proactive contributor to the team's success.
