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- Tasks: Manage service desk, tackle complex tech issues, and mentor fellow technicians.
- Company: Join Team17, a leading video game developer with a vibrant culture.
- Benefits: Competitive salary, flexible working, and opportunities for skill enhancement.
- Why this job: Be part of a passionate team transforming the gaming industry with innovative tech.
- Qualifications: Experience in third-line tech, strong troubleshooting skills, and a collaborative mindset.
- Other info: Dynamic environment with hands-on experience across diverse technologies.
The predicted salary is between 36000 - 60000 £ per year.
Wakefield (on-site 3 days per week) Team 17 Digital Limited is seeking a Senior Technician to join the IT Services team at our Manchester studio. The focus will be on managing the service desk queue, taking ownership of complex tickets, implementing and maintaining improvements to our services, and mentoring other Technicians. We are looking for a candidate who is ready for the challenge of working as part of a team in an organisation with a global brand and approximately 400 employees. This is a fantastic opportunity for a candidate to learn and expand their knowledge of all areas of technology in a fast-moving environment undergoing significant technical and cultural transformation.
Joining Team17 means working alongside a team of talented and brilliant people who love what they do. You’ll have opportunities to enhance your skills, contribute to diverse and exciting projects and be part of a passionate team that values creativity, collaboration, and diversity. We’re tried and true video game veterans, and over the last 35 years we’ve developed and published some of the most popular and recognisable video games.
Requirements
- Essential experience:
- Implementing and managing third-line technologies, including network infrastructure, server estate, virtualisation, monitoring
- Managing and configuring Microsoft management and security technologies such as Intune, 365, Active Directory (both on premise and Azure), Defender
- OS Deployment & management tools (Intune, Datto, MDM)
- PowerShell
- Software & Hardware troubleshooting
- Strong time-management and documentation skills
- MCSA certification
- Microsoft Entra, 365 & Intune
- Windows & MacOS
- Backup administration, preferably Rubrik
- Managing virtualisation technologies
- Monitoring tools, such as Datadog
- Atlassian administration
- Service Management/ITIL
- SaaS Application Management
- Supporting Games Development
Other skills and comments:
The successful candidate will need to be an excellent communicator and team player. The IT team work very closely internally and with all members of staff across the organisation and the candidate will be a very visible face of the department. A calm, logical and considered approach to problems and situations is also required. Many issues arising in the company’s particular industry are often without precedent and must be analysed and resolved intelligently.
We are looking for excellent fault finding and troubleshooting skills, with a collaborative approach to work and an enthusiastic can-do attitude. The role will offer hands-on experience with a multitude of exciting technologies ranging from security to games consoles, from AV to games development software. A full clean driver’s license will be required for infrequent visits to other sites.
Team17 is an equal opportunities employer with a commitment to building a diverse workforce, representative of the world we live and game in! Accessibility is at the heart of our games, and we reflect that in how we operate as a business. Should you require adjustments or flexible arrangements to interview, or take up a role at Team17, please let us know in the notes section of your application and we will accommodate to the best of our ability.
Senior IT Technician in Wakefield employer: Team17
Contact Detail:
Team17 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Technician in Wakefield
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Team17's games and values. This will help you connect with the team and show that you're genuinely interested in being part of their creative environment.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves complex ticket management, brush up on your fault-finding techniques. Maybe even set up a mock service desk scenario with friends to get comfortable with real-time problem-solving.
✨Tip Number 3
Show off your teamwork! Be ready to share examples of how you've collaborated with others in past roles. Highlighting your mentoring experience will resonate well, especially since you'll be guiding other technicians at Team17.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Team17 family. Don’t forget to mention any adjustments you might need during the interview process!
We think you need these skills to ace Senior IT Technician in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Technician role. Highlight your experience with third-line technologies and any relevant certifications. We want to see how your skills match up with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. We love candidates who can demonstrate a calm and logical approach to problem-solving, especially in a fast-paced environment like ours.
Be Yourself in the Cover Letter: Your cover letter is your chance to show us your personality! Let us know why you're passionate about technology and how you can contribute to our team. We value creativity and collaboration, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining Team17!
How to prepare for a job interview at Team17
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of third-line technologies, especially network infrastructure and server management. Be ready to discuss your experience with Microsoft management tools like Intune and Active Directory, as well as any troubleshooting you've done. This will show that you're not just familiar with the tech but can also handle complex issues.
✨Show Off Your Team Spirit
Since the role requires excellent communication and teamwork, think of examples where you've successfully collaborated with others. Prepare to share how you've mentored colleagues or contributed to team projects. This will highlight your ability to fit into their passionate and collaborative culture.
✨Stay Calm Under Pressure
Given the fast-paced environment, be prepared to demonstrate how you approach problem-solving calmly and logically. Think of a time when you faced an unprecedented issue and how you resolved it. This will showcase your analytical skills and your ability to thrive in challenging situations.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, ongoing projects, or the technologies they use. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers and make a memorable impression.
