At a Glance
- Tasks: Provide hands-on IT support and maintain end-user technology standards.
- Company: Join a dynamic team at a leading digital entertainment company.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and user satisfaction.
- Why this job: Make a real impact by improving IT services and supporting creative teams.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
This hands-on IT Operations role delivers reliable day-to-day support, maintains end-user technology standards, supports joiner/mover/leaver processes, and contributes to operational improvements across the IT Operations team. The role works closely with the IT Operations Manager, HR, Finance, Legal, game development teams, and wider Group IT teams to ensure IT services are delivered consistently, securely, and aligned with business needs. This role is ideal for an experienced IT Support Engineer or IT Operations Engineer seeking to broaden their operational experience in a dynamic environment.
Key Responsibilities- Provide day-to-day hands-on IT support for Team17 employees.
- Ensure responsive and professional support across Team17 departments.
- Support the prioritisation and progression of tickets, tasks, and operational requests.
- Escalate complex issues appropriately and contribute to timely resolution.
- Support improvements that reduce repeat issues and improve service reliability.
- Support responses to incidents or service disruptions, ensuring clear communication and appropriate escalation.
- Contribute to service reviews and continuous improvement activity.
- Help maintain operational processes and support documentation.
- Work collaboratively with colleagues across IT Operations and wider Group IT.
- Promote operational standards, knowledge sharing, and consistent ways of working.
- Support a collaborative and customer-focused support culture.
- Maintain operational standards for end-user computing, including laptops, desktops, builds, patching, and peripheral devices.
- Support the lifecycle of user devices, including provisioning, refresh cycles, and asset tracking.
- Support workplace technologies, including meeting-room AV and collaboration tools.
- Provide administrative support across corporate platforms, including Microsoft 365 and collaboration tools, plus JAMF / Intune where required.
- Support operational management of identity and access using Microsoft Entra ID.
- Maintain access standards and support a group-based access model.
- Support secure and scalable access management, including periodic access reviews (JML).
- Partner with HR to support smooth and secure onboarding and offboarding processes.
- Support workflows for account creation, access provisioning, and employee departures.
- Help ensure employees receive a smooth Day-1 experience, with devices and system access ready when they start.
- Maintain appropriate records for access provisioning.
- Support infrastructure and platform teams with operational tasks where required.
- Contribute to readiness checks, handover activities, and operational documentation.
- Support device refresh, migration, and workplace technology initiatives.
- Support operational security practices, including MFA adoption, patching, endpoint standards, and access hygiene.
- Support disaster recovery and business continuity planning where required.
- Escalate security concerns appropriately and follow Group IT protocols.
- Experience in IT operations, service delivery, or hands-on IT support.
- Experience using IT Service Management platforms, such as Jira Service Management.
- Hands-on experience supporting corporate IT environments, including end-user devices, identity, SaaS platforms, workplace technology, PC and Mac environments, device standards, builds, and rollout activity.
- Experience supporting Microsoft 365, Entra ID, and Intune or similar endpoint/device management tools.
- Experience supporting Windows and Mac environments.
- Strong communication skills and the ability to work effectively with technical and non-technical stakeholders.
- Ability to prioritise workload, manage tickets, and escalate issues appropriately.
- Good documentation and knowledge-sharing skills.
- Experience in games, digital entertainment, or creative studio environments.
- Experience supporting hybrid or distributed teams.
- Familiarity with cloud environments such as AWS, Azure, or GCP.
- Awareness of development tooling concepts such as Perforce, Git, or build systems.
- Experience supporting on-premises infrastructure, networking, backup, or disaster recovery services.
- Experience with JAMF, Intune, or other endpoint management tools.
- Reliable and responsive IT support with high levels of user satisfaction.
- Strong hands-on technical support across Microsoft 365, endpoint, desktop, and user-access troubleshooting.
- Tickets and operational requests are progressed clearly and consistently.
- Escalations are handled appropriately, with clear communication during service disruption.
- Devices, access, and onboarding/offboarding processes are managed consistently and securely.
- Documentation is maintained and shared to improve team knowledge.
- The role contributes positively to IT Operations stability, service quality, and continuous improvement.
IT Operations Engineer in Wakefield employer: Team17
At Team17, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As an IT Operations Engineer, you will benefit from a dynamic environment that encourages professional growth and development, while enjoying a supportive team atmosphere that values your contributions. With a focus on operational excellence and employee satisfaction, Team17 offers unique opportunities to work with cutting-edge technology in the vibrant gaming industry, ensuring that your role is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Engineer in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Team17 or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues, like device troubleshooting or access management. We want you to shine when it comes to demonstrating your hands-on skills!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've tackled complex IT issues in the past. This will help us see your ability to contribute to operational improvements.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Operations Engineer in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Engineer role. Highlight your hands-on experience in IT support and any relevant skills that match the job description. We want to see how you can contribute to our team!
Showcase Your Communication Skills:Since this role involves working with various teams, it's crucial to demonstrate your strong communication skills. Use examples from your past experiences where you effectively communicated with both technical and non-technical stakeholders.
Detail Your Technical Expertise:Be specific about your technical skills, especially with tools like Microsoft 365, Entra ID, and any endpoint management systems you've used. We love seeing candidates who can hit the ground running with their technical know-how!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Team17
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Entra ID, and Intune. Be ready to discuss your hands-on experience with end-user devices and how you've tackled issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've escalated complex issues and contributed to operational improvements. Highlight specific instances where your actions led to reduced repeat issues or improved service reliability.
✨Communicate Clearly and Confidently
Since this role involves working with both technical and non-technical stakeholders, practice explaining technical concepts in simple terms. Clear communication is key, especially during service disruptions.
✨Demonstrate Your Team Spirit
This position requires collaboration across various teams. Be ready to share experiences where you've worked effectively with others, promoted knowledge sharing, and contributed to a customer-focused support culture.
