At a Glance
- Tasks: Manage live service for exciting shooter titles and engage with a passionate gaming community.
- Company: Join a leading gaming company focused on innovative live service experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work across multiple teams and titles.
- Why this job: Be at the forefront of gaming, shaping player experiences and driving community engagement.
- Qualifications: Experience in product management within the gaming industry and a passion for player engagement.
The predicted salary is between 50000 - 65000 £ per year.
THE OPPORTUNITY
This is a role for a product manager who thinks in player journeys and lives in release schedules. You’ll join the Portfolio Team and own the live service product function for our shooter titles, primarily the Hell Let Loose (HLL) franchise. Your focus will begin with Hell Let Loose and HLL Vietnam when it launches this summer. You’ll work at the intersection of development and commercial — managing the live content roadmap, owning the live service KPIs, and ensuring every update, event and DLC drop lands with the community at the right time and in the right way.
The ideal candidate understands the difference between a premium live service audience and a free-to-play one and can build scalable and sustainable monetisation strategies that are fair to players and drive business value. We’re looking for a commercially sharp, analytically capable operator with a genuine product management background in games.
WHAT YOU’LL DO
- Live Service Roadmap & Content Planning: Own and maintain the live service content roadmap for the HLL franchise and future games, aligned to franchise strategy and commercial targets. Define and manage the content calendar - maps, updates, seasonal events, limited-time content, and DLC drops. Prioritise the product backlog across new features, content, and technical improvements. Translate franchise strategy into clear quarterly and annual content plans.
- Player Engagement & Retention: Define, track, and report on the core live service KPIs for the HLL franchise. Use player data, community intelligence, and competitive research to identify friction in the player journey. Build and own a structured community feedback loop.
- Monetisation & Commercial Performance: Own the monetisation approach for the HLL franchise. Work with portfolio leadership and finance to forecast the revenue impact of new content releases and live events. Monitor competitor monetisation practices and player sentiment.
- Cross-Functional Coordination: Act as the connecting tissue for the HLL live service roadmap across development, QA, marketing, community, and publishing. Lead live readiness processes for every content update and feature release. Manage upwards and sideways with clarity.
- Insights & Continuous Improvement: Lead or commission player insight and data analysis initiatives. Conduct ongoing competitive analysis of comparable PC and console live service titles. Drive retrospectives after major content releases.
WHAT WE’RE LOOKING FOR
- Experience & Background: Experience in a product management or live operations role in the games industry. Real world experience in the games industry. A genuine passion for games and real first-hand knowledge of what makes a live service community tick.
- Skills & Capabilities: Analytically capable, strong communicator, organised and delivery-focused, player-first instinct, commercially aware.
- Bonus Points: Personal familiarity with Hell Let Loose or comparable community-driven tactical shooters. Experience managing live service across more than one title. Hands-on exposure to PC and console DLC and cosmetics monetisation.
Product Manager, Live Service employer: Team17
At Team17, we pride ourselves on fostering a dynamic and inclusive work culture that champions creativity and collaboration. As a Product Manager for our live service titles, you'll have the opportunity to shape player experiences while working alongside passionate teams in a vibrant environment. With a strong focus on employee growth and development, we offer unique opportunities to advance your career in the gaming industry, all while being part of a community that values innovation and player engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager, Live Service
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the gaming industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your passion for games! When you get the chance to chat with potential employers, share your insights on player engagement and community dynamics. Let them know how you can contribute to their live service strategy and why you’re the perfect fit for their team.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s products. Familiarise yourself with their live service titles, especially Hell Let Loose. Be ready to discuss what you love about their games and how you’d approach managing their content roadmap.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and contributing to our live service ambitions.
We think you need these skills to ace Product Manager, Live Service
Some tips for your application 🫡
Show Your Passion for Gaming:When you're writing your application, let your love for games shine through! Talk about your experiences with live service titles and how they’ve shaped your understanding of player journeys. We want to see that you’re not just applying for a job, but that you genuinely care about the gaming community.
Be Clear and Concise:We appreciate a well-structured application. Make sure to clearly outline your relevant experience in product management and live operations. Use bullet points if it helps, and keep your language straightforward. Remember, we’re looking for someone who can communicate effectively across teams!
Highlight Your Analytical Skills:Since this role involves tracking KPIs and making data-driven decisions, don’t forget to mention your analytical capabilities. Share examples of how you've used data to inform product decisions or improve player engagement. We love seeing candidates who can turn numbers into actionable insights!
Tailor Your Application:Make sure to customise your application to fit the role of Product Manager for Live Service. Reference specific aspects of the job description, like managing the content roadmap or engaging with the community. This shows us that you’ve done your homework and are genuinely interested in this position. And remember, apply through our website!
How to prepare for a job interview at Team17
✨Know Your Player Journey
Before the interview, dive deep into understanding player journeys, especially for the Hell Let Loose franchise. Familiarise yourself with the community's feedback and how it shapes the live service roadmap. This will help you articulate your vision for enhancing player engagement during the interview.
✨Master the Live Service KPIs
Brush up on key performance indicators relevant to live services, such as daily active users and retention curves. Be prepared to discuss how you would track and report these metrics, and share examples of how you've used data to drive product decisions in the past.
✨Showcase Your Cross-Functional Skills
Highlight your experience working across different teams like development, marketing, and community management. Prepare specific examples of how you've successfully aligned diverse groups towards a common goal, as this role requires strong coordination skills.
✨Bring Your Commercial Acumen
Understand the nuances of monetisation strategies for premium games versus free-to-play models. Be ready to discuss how you would approach monetisation for the HLL franchise while maintaining player trust and fairness. This insight will demonstrate your commercial awareness and strategic thinking.
