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- Tasks: Manage service desk, tackle complex tickets, and mentor fellow technicians.
- Company: Join Team17, a global brand in the gaming industry with a vibrant culture.
- Benefits: Competitive salary, flexible working, and opportunities for skill enhancement.
- Why this job: Be part of a passionate team and work with exciting technologies in gaming.
- Qualifications: Experience with third-line tech, Microsoft tools, and strong troubleshooting skills.
- Other info: Dynamic environment with a focus on creativity, collaboration, and diversity.
The predicted salary is between 36000 - 60000 £ per year.
Wakefield (on-site 3 days per week) Team 17 Digital Limited is seeking a Senior Technician to join the IT Services team at our Wakefield studio. The focus will be on managing the service desk queue, taking ownership of complex tickets, implementing and maintaining improvements to our services, and mentoring other Technicians. We are looking for a candidate who is ready for the challenge of working as part of a team in an organisation with a global brand and approximately 400 employees. This is a fantastic opportunity for a candidate to learn and expand their knowledge of all areas of technology in a fast-moving environment undergoing significant technical and cultural transformation.
Joining Team17 means working alongside a team of talented and brilliant people who love what they do. You’ll have opportunities to enhance your skills, contribute to diverse and exciting projects and be part of a passionate team that values creativity, collaboration, and diversity. We’re tried and true video game veterans, and over the last 35 years we’ve developed and published some of the most popular and recognisable video games.
Requirements
- Essential experience
- Implementing and managing third-line technologies, including network infrastructure, server estate, virtualisation, monitoring
- Managing and configuring Microsoft management and security technologies such as Intune, 365, Active Directory (both on premise and Azure), Defender
- OS Deployment & management tools (Intune, Datto, MDM)
- PowerShell
- Software & Hardware troubleshooting
- Strong time-management and documentation skills
- MCSA certification
- Microsoft Entra, 365 & Intune
- Windows & MacOS
- Backup administration, preferably Rubrik
- Managing virtualisation technologies
- Monitoring tools, such as Datadog
- Atlassian administration
- Service Management/ITIL
- SaaS Application Management
- Supporting Games Development
Other skills and comments:
The successful candidate will need to be an excellent communicator and team player. The IT team work very closely internally and with all members of staff across the organisation and the candidate will be a very visible face of the department. A calm, logical and considered approach to problems and situations is also required. Many issues arising in the company’s particular industry are often without precedent and must be analysed and resolved intelligently. We are looking for excellent fault finding and troubleshooting skills, with a collaborative approach to work and an enthusiastic can-do attitude. The role will offer hands-on experience with a multitude of exciting technologies ranging from security to games consoles, from AV to games development software.
A full clean driver’s license will be required for infrequent visits to other sites. Team17 is an equal opportunities employer with a commitment to building a diverse workforce, representative of the world we live and game in! Accessibility is at the heart of our games, and we reflect that in how we operate as a business. Should you require adjustments or flexible arrangements to interview, or take up a role at Team17, please let us know in the notes section of your application and we will accommodate to the best of our ability.
Senior IT Technician in Wakefield employer: Team17 Digital
Contact Detail:
Team17 Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Technician in Wakefield
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior IT Technician role.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects you’ve worked on, make sure to highlight them during interviews. We want to see how you tackle real-world problems and what you can bring to our team at Team17.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your technical knowledge and be ready to discuss your experience with third-line technologies and troubleshooting. We love candidates who can think on their feet and demonstrate their problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our awesome team at Team17.
We think you need these skills to ace Senior IT Technician in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Technician role. Highlight your experience with third-line technologies and any relevant certifications. We want to see how your skills match up with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. We love candidates who can think on their feet and come up with creative solutions, so don’t hold back!
Be Yourself: Let your personality shine through in your cover letter. We’re a passionate team that values creativity and collaboration, so show us what makes you unique and why you’d be a great fit for our culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Team17 Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of third-line technologies, especially those mentioned in the job description like Microsoft Intune and PowerShell. Be ready to discuss specific examples of how you've implemented or managed these technologies in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled complex tickets or unique challenges. Think about how you approached the problem, what steps you took, and the outcome. This will demonstrate your calm and logical approach to troubleshooting.
✨Emphasise Team Collaboration
Since the role involves mentoring and working closely with others, be ready to talk about your experience in team settings. Highlight any instances where you've collaborated effectively or helped others grow their skills, showcasing your excellent communication abilities.
✨Be Enthusiastic and Adaptable
Team17 values a can-do attitude, so express your excitement about the opportunity to work with diverse technologies and projects. Share your willingness to learn and adapt in a fast-paced environment, as this aligns with their cultural transformation.
