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- Tasks: Manage support tickets and create tech solutions while assisting colleagues.
- Company: Join Team17, a global brand in the gaming industry with a vibrant culture.
- Benefits: Flexible working options, skill enhancement opportunities, and a supportive team environment.
- Why this job: Be part of an exciting team that values creativity and collaboration in the gaming world.
- Qualifications: Experience in IT support, Microsoft technologies, and excellent troubleshooting skills.
- Other info: Diverse projects and career growth in a dynamic workplace.
The predicted salary is between 30000 - 42000 £ per year.
Wakefield (on-site 3 days per week) Team 17 Digital Limited is seeking to hire an IT Technician to work as part of our IT Services team. The focus will be on managing assigned support tickets, creating technical solutions as part of support and project activities, and providing friendly, reliable assistance to colleagues. We are looking for a candidate who is ready for the challenge of working as part of a team in an organisation with a global brand and approximately 400 employees. This is a fantastic opportunity for a candidate who has a solid grasp of IT support principles and is ready to take on more challenging tasks and responsibilities.
Joining Team17 means working alongside a team of talented and brilliant people who love what they do. You will have opportunities to enhance your skills, contribute to diverse and exciting projects and be part of a passionate team that values creativity, collaboration, and diversity. We are tried and true video game veterans, and over the last 35 years we have developed and published some of the most popular and recognisable video games.
Requirements
- Essential experience
- Working with Microsoft management and security technologies such as Intune, 365, Active Directory (both on premise and Azure), Defender
- Providing support for Microsoft 365 Office applications
- At least 3 years of experience handling support tickets in a service desk environment
- Software & hardware troubleshooting
- Writing and maintaining knowledge base articles
- ITIL certification
- SDI Service Desk Analyst (or above)
- Windows & MacOS
- PowerShell scripting
Other skills and comments
We are looking for a candidate with excellent troubleshooting and support skills, with a collaborative approach to work and an enthusiastic can-do attitude. Strong communication skills are essential. The role will offer hands-on experience with a multitude of exciting technologies ranging from security to games consoles, from AV to games development software. A full clean driver's license will be required for infrequent visits to other sites. The role is preferred onsite in Wakefield with possible options for flexible working.
Team17 is an equal opportunities employer with a commitment to building a diverse workforce, representative of the world we live and game in. Accessibility is at the heart of our games, and we reflect that in how we operate as a business. Should you require adjustments or flexible arrangements to interview, or take up a role at Team17, please let us know in the notes section of your application and we will accommodate to the best of our ability.
IT Technician in Wakefield employer: Team17 Digital
Contact Detail:
Team17 Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician in Wakefield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Team17 on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life examples where you've solved IT issues. We want to see how you tackle challenges, so be ready to share!
✨Tip Number 3
Show off your passion for gaming! Team17 loves creativity and enthusiasm. Mention your favourite games and how they inspire your work in IT. It’s a great way to connect with the team’s vibe.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Team17 family. Let’s get you in the game!
We think you need these skills to ace IT Technician in Wakefield
Some tips for your application 🫡
Show Your IT Skills: Make sure to highlight your experience with Microsoft management and security technologies like Intune and Active Directory. We want to see how your skills align with the role, so don’t hold back on showcasing your troubleshooting expertise!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention your experience in handling support tickets and any relevant projects you've worked on. We love seeing candidates who take the time to connect their background with what we do at Team17.
Be Yourself: We’re all about creativity and collaboration here at Team17, so let your personality shine through in your application. Share your enthusiasm for IT and gaming, and don’t be afraid to show us what makes you unique!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Team17 Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft management and security technologies like Intune, 365, and Active Directory. Be ready to discuss your experience with these tools and how you've used them in past roles. This will show that you're not just familiar with the tech, but that you can apply it effectively.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled tricky support tickets in the past. Think about the challenges you faced, the steps you took to resolve them, and the outcomes. This will demonstrate your problem-solving abilities and your hands-on experience in a service desk environment.
✨Emphasise Teamwork and Communication
Since this role is all about collaboration, be ready to talk about how you work within a team. Share instances where your communication skills helped resolve issues or improve processes. Highlighting your ability to work well with others will resonate with the team-oriented culture at Team17.
✨Be Enthusiastic and Ready to Learn
Team17 values a can-do attitude, so let your enthusiasm shine through during the interview. Express your eagerness to take on new challenges and learn from your colleagues. This will show that you're not just looking for a job, but that you're excited about contributing to their innovative projects.
