At a Glance
- Tasks: Provide hands-on IT support and improve operational processes for a dynamic team.
- Company: Join a leading gaming company with a collaborative and innovative culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting opportunities to work with cutting-edge technology in the gaming industry.
- Why this job: Be part of a creative environment where your tech skills can shine and make a difference.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This hands-on IT Operations role delivers reliable day-to-day support, maintains end-user technology standards, supports joiner/mover/leaver processes, and contributes to operational improvements across the IT Operations team.
The role works closely with the IT Operations Manager, HR, Finance, Legal, game development teams, and wider Group IT teams to ensure IT services are delivered consistently, securely, and aligned with business needs. This role is ideal for an experienced IT Support Engineer or IT Operations Engineer seeking to broaden their operational experience in a dynamic environment.
Key Responsibilities- IT Operations & Service Delivery
- Provide day-to-day hands-on IT support for Team17 employees.
- Ensure responsive and professional support across Team17 departments.
- Support the prioritisation and progression of tickets, tasks, and operational requests.
- Escalate complex issues appropriately and contribute to timely resolution.
- Support improvements that reduce repeat issues and improve service reliability.
- Incident & Service Support
- Support responses to incidents or service disruptions, ensuring clear communication and appropriate escalation.
- Contribute to service reviews and continuous improvement activity.
- Help maintain operational processes and support documentation.
- Team Support
- Work collaboratively with colleagues across IT Operations and wider Group IT.
- Promote operational standards, knowledge sharing, and consistent ways of working.
- Support a collaborative and customer-focused support culture.
- End-User Technology & Workplace Services
- Maintain operational standards for end-user computing, including laptops, desktops, builds, patching, and peripheral devices.
- Support the lifecycle of user devices, including provisioning, refresh cycles, and asset tracking.
- Support workplace technologies, including meeting-room AV and collaboration tools.
- Provide administrative support across corporate platforms, including Microsoft 365 and collaboration tools, plus JAMF / Intune where required.
- Identity & Access Management
- Support operational management of identity and access using Microsoft Entra ID.
- Maintain access standards and support a group-based access model.
- Support secure and scalable access management, including periodic access reviews.
- Joiners, Movers & Leavers (JML)
- Partner with HR to support smooth and secure onboarding and offboarding processes.
- Support workflows for account creation, access provisioning, and employee departures.
- Help ensure employees receive a smooth Day-1 experience, with devices and system access ready when they start.
- Maintain appropriate records for access provisioning and removal.
- Operational Readiness & Reliability
- Support infrastructure and platform teams with operational tasks where required.
- Contribute to readiness checks, handover activities, and operational documentation.
- Support device refresh, migration, and workplace technology initiatives.
- Security & Compliance Support
- Support operational security practices, including MFA adoption, patching, endpoint standards, and access hygiene.
- Support disaster recovery and business continuity planning where required.
- Escalate security concerns appropriately and follow Group IT standards.
- Experience in IT operations, service delivery, or hands-on IT support.
- Experience using IT Service Management platforms, such as Jira Service Management.
- Hands-on experience supporting corporate IT environments, including end-user devices, identity, SaaS platforms, workplace technology, PC and Mac environments, device standards, builds, and rollout activity.
- Experience supporting Microsoft 365, Entra ID, and Intune or similar endpoint/device management tools.
- Experience supporting Windows and Mac environments.
- Strong communication skills and the ability to work effectively with technical and non-technical stakeholders.
- Ability to prioritise workload, manage tickets, and escalate issues appropriately.
- Good documentation and knowledge-sharing skills.
- Experience in games, digital entertainment, or creative studio environments.
- Experience supporting hybrid or distributed teams.
- Familiarity with cloud environments such as AWS, Azure, or GCP.
- Awareness of development tooling concepts such as Perforce, Git, or build systems.
- Experience supporting on-premises infrastructure, networking, backup, or disaster recovery services.
- Experience with JAMF, Intune, or other endpoint management platforms.
- Reliable and responsive IT support with high levels of user satisfaction.
- Strong hands-on technical support across Microsoft 365, endpoint, desktop, and user-access troubleshooting.
- Tickets and operational requests are progressed clearly and consistently.
- Escalations are handled appropriately, with clear communication during service disruption.
- Devices, access, and onboarding/offboarding processes are managed consistently and securely.
- Documentation is maintained and shared to improve team knowledge.
- The role contributes positively to IT Operations stability, service quality, and continuous improvement.
IT Operations Engineer in Wakefield employer: Team17 Digital
At Team17, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As an IT Operations Engineer, you'll benefit from a supportive environment that prioritises employee growth through continuous learning opportunities and hands-on experience in a dynamic industry. Located in a creative hub, our team enjoys a flexible work-life balance, competitive benefits, and the chance to contribute to exciting projects in the gaming sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Engineer in Wakefield
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects that highlight your IT operations expertise, make sure to share them during interviews. It’s a great way to demonstrate what you can bring to the table.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT support scenarios and think about how you’d handle them. Being ready to discuss your problem-solving process can really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are keen on joining our team. Plus, it shows you’re genuinely interested in being part of our awesome community.
We think you need these skills to ace IT Operations Engineer in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Engineer role. Highlight relevant experience in IT support and service delivery, and don’t forget to mention any specific tools or technologies you’ve worked with that match our needs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT operations and how your skills can contribute to our team. Keep it concise but engaging, and make sure to show your enthusiasm for the role.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex IT issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Team17 Digital
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365, Entra ID, and endpoint management tools like Intune. Be ready to discuss your hands-on experience with both Windows and Mac environments, as well as any IT Service Management platforms you've used, like Jira.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Think about specific incidents where you escalated problems effectively or contributed to service improvements. This will demonstrate your ability to handle the day-to-day challenges of the role.
✨Communicate Clearly and Confidently
Since you'll be working with both technical and non-technical stakeholders, practice explaining technical concepts in simple terms. During the interview, focus on clear communication, especially when discussing your previous experiences and how you resolved issues.
✨Emphasise Team Collaboration
This role requires a collaborative approach, so be prepared to talk about your experiences working in teams. Highlight instances where you promoted knowledge sharing or supported a customer-focused culture, as this aligns with the company's values.
