At a Glance
- Tasks: Manage live service for exciting shooter titles and engage with a passionate gaming community.
- Company: Join a leading gaming company focused on innovative live service experiences.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to influence game development and community interaction.
- Why this job: Be at the forefront of gaming, shaping player experiences and driving community engagement.
- Qualifications: Experience in product management within the gaming industry and a passion for player engagement.
The predicted salary is between 50000 - 65000 £ per year.
THE OPPORTUNITY
This is a role for a product manager who thinks in player journeys and lives in release schedules. You’ll join the Portfolio Team and own the live service product function for our shooter titles, primarily the Hell Let Loose (HLL) franchise. Your focus will begin with Hell Let Loose and HLL Vietnam when it launches this summer.
You’ll work at the intersection of development and commercial — managing the live content roadmap, owning the live service KPIs, and ensuring every update, event and DLC drop lands with the community at the right time and in the right way. Your closest partners are the Franchise Leadership, Brand Marketing, Community Management, and the development team.
The ideal candidate understands the difference between a premium live service audience and a free-to-play one and can build scalable and sustainable monetisation strategies that are fair to players and drive business value. We’re looking for a commercially sharp, analytically capable operator with a genuine product management background in games.
WHAT YOU’LL DO
- Live Service Roadmap & Content Planning
- Own and maintain the live service content roadmap for the HLL franchise and future games, aligned to franchise strategy and commercial targets.
- Define and manage the content calendar — maps, updates, seasonal events, limited-time content, and DLC drops.
- Prioritise the product backlog across new features, content, and technical improvements.
- Translate franchise strategy into clear quarterly and annual content plans.
- Player Engagement & Retention
- Define, track, and report on the core live service KPIs for the HLL franchise.
- Use player data, community intelligence, and competitive research to identify friction in the player journey.
- Build and own a structured community feedback loop.
- Partner with Community Management to ensure the player community is properly informed.
- Monetisation & Commercial Performance
- Own the monetisation approach for the HLL franchise.
- Work with portfolio leadership and finance to forecast the revenue impact of new content releases.
- Monitor competitor monetisation practices and player sentiment.
- Identify opportunities to grow franchise revenue without compromising the player relationship.
- Cross-Functional Coordination
- Act as the connecting tissue for the HLL live service roadmap.
- Lead live readiness processes for every content update and feature release.
- Brief the Brand Marketing Manager and wider marketing team on upcoming live service moments.
- Manage upwards and sideways with clarity.
- Insights & Continuous Improvement
- Lead or commission player insight and data analysis initiatives.
- Conduct ongoing competitive analysis of comparable PC and console live service titles.
- Drive retrospectives after major content releases.
WHAT WE’RE LOOKING FOR
- Experience & Background
- Experience in a product management or live operations role in the games industry.
- Real world experience in the games industry.
- Experience working on PC or console titles.
- A proven track record of working cross-functionally across development, marketing, and commercial teams.
- Skills & Capabilities
- Analytically capable — comfortable with product dashboards and performance data.
- Strong communicator — able to write a crisp product brief and run productive meetings.
- Organised and delivery-focused — able to manage a live content calendar and multiple workstreams.
- Player-first instinct — understanding what drives long-term engagement and loyalty.
- Commercially aware — able to connect product choices to business outcomes.
- Bonus Points
- Personal familiarity with Hell Let Loose or comparable community-driven tactical shooters.
- Experience managing live service across more than one title.
- Hands-on exposure to PC and console DLC and cosmetics monetisation.
- Familiarity with product and analytics tools such as Jira, Confluence, GameAnalytics, Amplitude, or equivalent.
Product Manager, Live Service employer: Team17 Digital
At Team17, we pride ourselves on fostering a dynamic and inclusive work culture that champions creativity and collaboration. As a Product Manager for our live service titles, you'll have the opportunity to shape player experiences while working alongside passionate teams in a vibrant environment. With a strong focus on employee growth, we offer continuous learning opportunities and the chance to make a significant impact within the gaming community, all from our innovative studio located in the heart of the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager, Live Service
✨Tip Number 1
Network like a pro! Get out there and connect with people in the gaming industry. Attend events, join online forums, and engage with communities related to live service games. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your passion for gaming! When you get the chance to chat with potential employers, share your insights about player journeys and live service strategies. Let them see your enthusiasm for the Hell Let Loose franchise and how you can contribute to its success.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s live service products. Understand their KPIs, monetisation strategies, and community engagement tactics. This will help you speak their language and demonstrate that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team and contributing to the exciting world of live service gaming.
We think you need these skills to ace Product Manager, Live Service
Some tips for your application 🫡
Show Your Passion for Gaming:When you're writing your application, let your love for games shine through! Share your experiences with live service titles and how they’ve shaped your understanding of player journeys. We want to see that you’re not just a product manager, but a gamer at heart.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experience and how it relates to the role. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Highlight Cross-Functional Experience:Make sure to mention any experience you have working across different teams, like development, marketing, and community management. We’re looking for someone who can connect the dots and keep everyone aligned, so show us how you’ve done this in the past!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter.
How to prepare for a job interview at Team17 Digital
✨Know Your Player Journey
Before the interview, dive deep into understanding player journeys, especially for the Hell Let Loose franchise. Familiarise yourself with the community's needs and expectations, and be ready to discuss how you would enhance their experience through live service updates.
✨Master the Live Service KPIs
Brush up on key performance indicators relevant to live services, such as daily active users and retention rates. Be prepared to share examples of how you've tracked and improved these metrics in past roles, showcasing your analytical skills.
✨Showcase Cross-Functional Collaboration
Highlight your experience working across different teams like development, marketing, and community management. Prepare specific examples of how you've successfully aligned diverse groups towards a common goal, as this role requires strong coordination.
✨Understand Monetisation Strategies
Get a grip on monetisation practices that resonate with premium audiences. Be ready to discuss fair pricing strategies and how you've previously balanced player trust with revenue generation, demonstrating your commercial awareness.
