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For Companies At a Glance
- Tasks: Lead and manage large teams to deliver high-quality services across multiple sites.
- Company: Join TC Facilities Management, a leading provider with over 60 years of experience.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Dynamic role with travel between sites and a focus on continuous improvement.
- Why this job: Make a real impact by driving performance and enhancing service delivery.
- Qualifications: Experience in managing large teams and strong knowledge of Health & Safety regulations.
The predicted salary is between 38000 - 40000 £ per year.
About The Role
Location: Covering Crawley, Weybridge, Camberley, Merton & Bognor Regis
Shift Pattern: 5 from 7 days (including weekends)
Hours: 40 per week
Salary: £38,000 – £40,000 + car allowance
Contract: Permanent
The Role
We’re looking for an experienced Operations Support Manager to join us on a busy Distribution Centre contract. This is a key leadership role, responsible for delivering a high-quality FM service across multiple sites, working in partnership with our customer. You’ll lead from the front – driving standards, performance and engagement across a large janitorial team, ensuring we consistently deliver a safe, compliant and customer-focused service. You’ll have full operational oversight, including performance management, service delivery, financial control and continuous improvement, while acting as the main interface between site teams, supply partners and the customer.
What You’ll Be Responsible For:
- Providing strategic leadership across multiple sites, leading large soft services teams.
- Ensuring delivery of a safe, compliant and high-quality cleaning service in line with H&S and COSHH legislation.
- Driving service performance in line with SLAs, KPIs and the site service charter.
- Managing colleague engagement, recruitment, performance and development.
- Owning colleague relations matters in line with HR policy.
- Monitoring service partner performance and holding teams accountable for standards.
- Financial tracking and reporting to ensure services are delivered within budget.
- Leading audits, statutory compliance and maintaining legal standards.
- Identifying and delivering efficiency improvements and service enhancements.
- Acting as the key day-to-day contact for the customer and maintaining strong, professional relationships.
- Supporting and delivering FM projects as agreed with the project team.
- Responding effectively to operational challenges and emergencies.
- Coaching and developing managers and supervisors to raise overall performance.
- Driving a culture of accountability, respect and continuous improvement.
This role requires regular travel between sites, so a full UK driving licence is essential.
About You
We’re looking for someone who:
- Has experience managing large teams within a service delivery or FM environment.
- Is confident managing remotely across multiple locations.
- Understands KPIs, data and how to use them to drive performance.
- Has strong working knowledge of Health & Safety and COSHH.
- Builds strong, credible customer relationships.
- Is commercially aware and comfortable managing budgets.
- Can lead through change and bring colleagues with them.
- Deals with performance issues quickly, fairly and constructively.
Most importantly, you’ll be someone who takes ownership, prioritises the customer, and sets high standards for yourself and your colleagues.
About Us
TC Facilities Management (TCFM) started over 60 years ago with a simple vision – to provide high quality services to businesses. From those beginnings, we’ve grown into one of the UK’s leading providers in our sector. We rely on our colleagues to deliver exceptional service, and every role plays a part in our continued success. Join us, and your contribution will be recognised, valued and supported.
Operations Support Manager in Weybridge employer: Team17 Digital Limited
Contact Detail:
Team17 Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager in Weybridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service delivery and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've driven performance and engaged teams in previous roles. Highlighting your ability to manage large teams and improve service delivery will make you a strong contender.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Support Manager in Weybridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Manager role. Highlight your experience in managing large teams and delivering high-quality services, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven performance or improved service delivery in previous roles. We love seeing results!
Be Clear and Concise: When writing your application, be clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website: Finally, don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Team17 Digital Limited
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Support Manager. Familiarise yourself with the specific challenges of managing large teams and service delivery in a facilities management context. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams, especially in a remote or multi-site environment. Think of specific examples where you've driven performance, managed colleague engagement, or dealt with operational challenges. Highlighting these experiences will show that you can lead from the front and maintain high standards.
✨Understand KPIs and Financial Management
Since this role involves financial tracking and reporting, brush up on how to use KPIs to drive performance. Be ready to talk about how you've managed budgets in the past and any strategies you've implemented to improve efficiency. This will demonstrate your commercial awareness and ability to manage resources effectively.
✨Build Rapport with the Interviewer
Remember, building strong relationships is key in this role. During the interview, engage with your interviewer by asking insightful questions about the company culture and their expectations. This not only shows your interest but also helps you assess if the company aligns with your values and work style.