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- Tasks: Lead and support teams to deliver top-notch cleaning services across leisure sites.
- Company: Join TCFM, a leading contract cleaning provider with over 55 years of experience.
- Benefits: Enjoy a competitive salary, company vehicle, and free gym membership.
- Why this job: Make a real impact in facilities management while developing your leadership skills.
- Qualifications: Experience in facilities management and strong people management skills required.
- Other info: Dynamic role with opportunities for growth and a focus on team success.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Operations Support Manager – Midlands
Salary: £30,000 per annum + Company Vehicle + Free Gym Membership
Locations: Covering sites in – Coventry, Leicester, Northampton and Rugby areas
Hours: 40 hours per week (5 out of 7 days including weekends)
Reporting to: Account Manager
Contract Type: Permanent
We’re looking for an Operations Support Manager to join our team supporting a prestigious new leisure contract across sites in the Midlands regions.
This is a key position where you’ll be responsible for ensuring the effective delivery of facilities management services, maintaining high standards, and building strong relationships with both site teams and the customer. You’ll oversee cleaning operations, lead a dispersed workforce, and help embed a culture of excellence, safety and customer service.
This is a mobile role and includes a company vehicle and free gym membership as part of the benefits package.
Key Responsibilities
- Oversee the delivery of cleaning and soft services across a portfolio of 5 leisure sites
- Lead, support and motivate on-site teams to meet service standards and KPIs
- Manage colleague relations, recruitment and onboarding of new staff
- Ensure all operations are compliant with Health & Safety and COSHH legislation
- Regularly communicate with site teams to align with operational needs and resolve issues proactively
- Analyse performance data and identify opportunities for efficiency and service improvement
- Deliver services in line with the FM strategy, SLAs and customer expectations
- Conduct audits and ensure full statutory compliance is maintained
- Act as the main point of contact between sites and the Account Manager
- Support mobilisation activities and contribute to the continuous improvement of the contract
- Ensure all staff are trained and developed in their roles, including Health & Safety policies
About You
- Experience in facilities management or a service delivery environment
- Strong leadership and people management skills
- Proven ability to manage and motivate dispersed teams
- Excellent communication and customer service skills
- Able to interpret and act on performance data
- Full UK driving licence (essential due to site travel)
- Flexible and responsive to operational changes
- Strong understanding of Health & Safety, including COSHH compliance
About Us
TCFM has been providing support services to businesses across the UK for over 55 years. From our early beginnings to becoming one of the top contract cleaning providers in the country, we’ve grown through a commitment to quality and investing in our people.
Our colleagues are at the heart of what we do, and your role will play a vital part in continuing our success.
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Operations Support Manager employer: Team17 Digital Limited
Contact Detail:
Team17 Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their success. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or improved service delivery in previous roles. This is key for an Operations Support Manager position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Manager role. Highlight your experience in facilities management and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your understanding of Health & Safety and customer service, as these are key for us.
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to lead teams and improve service delivery. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Team17 Digital Limited
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Support Manager. Familiarise yourself with facilities management concepts, especially around cleaning operations and compliance with Health & Safety regulations. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership and people management skills. Think of specific situations where you've motivated a dispersed team or resolved conflicts. This is crucial for the role, so be ready to discuss how you can lead and support on-site teams effectively.
✨Communicate Clearly and Confidently
Since excellent communication is key in this role, practice articulating your thoughts clearly. Be prepared to discuss how you would maintain regular communication with site teams and the Account Manager. Use examples from your past experiences to illustrate your points.
✨Be Ready to Discuss Data Analysis
The job involves analysing performance data to identify improvements. Brush up on your analytical skills and be prepared to talk about how you've used data in previous roles to enhance service delivery or operational efficiency. This will show that you can contribute to continuous improvement.