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For Companies At a Glance
- Tasks: Lead a large team to deliver top-notch facilities management services across multiple sites.
- Company: Join TC Facilities Management, a leading provider with over 60 years of experience.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Why this job: Make a real impact by driving performance and enhancing service quality.
- Qualifications: Experience in managing large teams and strong knowledge of Health & Safety regulations.
- Other info: Dynamic role with travel between sites and a focus on continuous improvement.
The predicted salary is between 38000 - 40000 £ per year.
About The Role
Location: Welwyn Garden, Milton Keynes, NW London
Shift Pattern: 5 from 7 days (including weekends)
Hours: 40 per week
Salary: £38,000 – £40,000 + car allowance
Contract: Permanent
The Role
We’re looking for an experienced Operations Support Manager to join us on a busy Distribution Centre contract. This is a key leadership role, responsible for delivering a high‑quality FM service across multiple sites, working in partnership with our customer. You’ll lead from the front – driving standards, performance and engagement across a large janitorial team, ensuring we consistently deliver a safe, compliant and customer‑focused service. You’ll have full operational oversight, including performance management, service delivery, financial control and continuous improvement, while acting as the main interface between site teams, supply partners and the customer.
What You’ll Be Responsible For
- Providing strategic leadership across multiple sites, leading large soft services teams.
- Ensuring delivery of a safe, compliant and high‑quality cleaning service in line with H&S and COSHH legislation.
- Driving service performance in line with SLAs, KPIs and the site service charter.
- Managing colleague engagement, recruitment, performance and development.
- Owning colleague relations matters in line with HR policy.
- Monitoring service partner performance and holding teams accountable for standards.
- Financial tracking and reporting to ensure services are delivered within budget.
- Leading audits, statutory compliance and maintaining legal standards.
- Identifying and delivering efficiency improvements and service enhancements.
- Acting as the key day‑to‑day contact for the customer and maintaining strong, professional relationships.
- Supporting and delivering FM projects as agreed with the project team.
- Responding effectively to operational challenges and emergencies.
- Coaching and developing managers and supervisors to raise overall performance.
- Driving a culture of accountability, respect and continuous improvement.
This role requires regular travel between sites, so a full UK driving licence is essential.
About You
We’re looking for someone who:
- Has experience managing large teams within a service delivery or FM environment.
- Is confident managing remotely across multiple locations.
- Understands KPIs, data and how to use them to drive performance.
- Has strong working knowledge of Health & Safety and COSHH.
- Builds strong, credible customer relationships.
- Is commercially aware and comfortable managing budgets.
- Can lead through change and bring colleagues with them.
- Deals with performance issues quickly, fairly and constructively.
Most importantly, you’ll be someone who takes ownership, prioritises the customer, and sets high standards for yourself and your colleagues.
About Us
TC Facilities Management (TCFM) started over 60 years ago with a simple vision – to provide high quality services to businesses. From those beginnings, we’ve grown into one of the UK’s leading providers in our sector. We rely on our colleagues to deliver exceptional service, and every role plays a part in our continued success. Join us, and your contribution will be recognised, valued and supported.
Operations Support Manager in Milton Keynes employer: Team17 Digital Limited
Contact Detail:
Team17 Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Support Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Manager role. Highlight your experience in managing large teams and delivering high-quality services, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate how you’ve driven performance and improved service delivery in previous roles.
Be Clear and Concise: When writing your application, be clear and concise. Use straightforward language and avoid jargon. We want to see your personality shine through, so keep it professional yet approachable.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Team17 Digital Limited
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Support Manager. Familiarise yourself with the specific challenges of managing large teams and service delivery in a facilities management context. This will help you speak confidently about how your experience aligns with their needs.
✨Demonstrate Your Leadership Skills
Be prepared to share examples of how you've successfully led teams in the past. Highlight your ability to drive performance, manage colleague engagement, and handle operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses for clarity.
✨Showcase Your Financial Acumen
Since the role involves financial tracking and reporting, brush up on your budget management skills. Be ready to discuss how you've managed budgets in previous roles and any strategies you've implemented to ensure services are delivered within budget.
✨Build Rapport with the Interviewers
Remember, this role is all about relationships. During the interview, focus on building a connection with your interviewers. Show that you can communicate effectively and maintain strong, professional relationships, as this will be crucial in your day-to-day interactions with customers and teams.