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- Tasks: Lead and manage soft services operations across multiple sites, ensuring high standards and compliance.
- Company: Join TCFM, a leading facilities management company with over 60 years of experience.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real impact.
- Why this job: Step into a pivotal role with clear pathways for growth and influence in a dynamic environment.
- Qualifications: Experience in soft services FM, team management, and strong communication skills required.
- Other info: Promote safety culture and drive continuous improvement initiatives while building strong customer relationships.
The predicted salary is between 28000 - 42000 £ per year.
Salary: £35,000
Location: North West region (Manchester, Warrington, Bolton)
Travel between sites required (driving licence essential due to remote locations)
About the Role
TCFM are seeking a Site Support Manager to support our soft services operations at large Distribution Centres across the North West region. You will be responsible for supporting the effective delivery of FM services across multiple sites, ensuring operational excellence and maintaining strong relationships with the customers. If you are a Senior Mobile Supervisor looking to step into a position with a clear development pathway, please apply now.
Key Responsibilities
- Provide mobile leadership and management of soft services FM across multiple sites, working in partnership with customers and static Site Managers
- Lead and manage large janitorial teams to deliver high standards of hygiene, cleanliness, and compliance
- Deliver services in line with FM strategy, site service charters, and service level agreements
- Act as the primary day‑to‑day interface between customers and service partners across sites
- Ensure full compliance with Health & Safety, hygiene, and COSHH legislation, including audits and statutory requirements
- Monitor, analyse, and report on KPIs and SLAs, using data to drive performance improvements
- Support the management of staffing levels, recruitment, training, induction, and ongoing colleague development
- Manage colleague relations in line with HR policies, promoting equality, diversity, and inclusion
- Drive continuous improvement initiatives to enhance service delivery and customer engagement
- Manage agreed FM projects in collaboration with the Project Team
- Respond effectively to emergencies and urgent operational issues
- Build, maintain, and develop strong customer relationships, adapting priorities to meet customer needs
Health & Safety Champion
- Act as the local H&S lead on site, promoting a strong safety culture
- Carry out regular site inspections, safety walks, and observations
- Support completion and review of risk assessments, SOPs, and SSOW
- Ensure incidents, near misses, and hazards are reported promptly and accurately
- Support investigations by gathering facts, photos, statements, and evidence
- Track and follow up corrective actions to closure
- Support delivery and verification of H&S training and toolbox talks
- Challenge unsafe behaviours and reinforce safe working practices
- Act as the link between site teams and the central QHSE function
- Support audits, client visits, and compliance reviews
About You
We are looking for an experienced and strong supervisor/manager with a background in soft services FM. You will ideally bring:
- Proven operational experience within soft services FM or large‑space cleaning environments (distribution centres desirable).
- Keen commercial awareness with the ability to analyse data and meet KPIs.
- Experienced in team management, colleague development and performance improvement.
- Confident communicator with the ability to influence and build trusted relationships.
- Proactive approach to problem‑solving, prioritisation and service excellence.
- Strong commitment to delivering a safe, clean and compliant environment.
About TCFM
TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK’s leading facilities management companies, working with clients across a wide range of sectors. This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.
Site Support Manager in Manchester employer: Team17 Digital Limited
Contact Detail:
Team17 Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Support Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who know TCFM. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching TCFM’s values and recent projects. Show us you’re not just another candidate; demonstrate how your experience aligns with our mission and how you can contribute to our success.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for soft services FM and how you’ve tackled challenges in the past.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Site Support Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in soft services FM and any relevant team management experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Site Support Manager role. Share specific examples of how you've driven performance improvements or built strong customer relationships in the past.
Showcase Your Data Skills: Since we love data-driven decision-making, mention any experience you have with monitoring KPIs and SLAs. Let us know how you've used data to enhance service delivery or solve problems in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Team17 Digital Limited
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Site Support Manager. Familiarise yourself with TCFM's operations, especially in soft services FM. Brush up on relevant legislation like Health & Safety and COSHH, as well as key performance indicators (KPIs) that are crucial for the role.
✨Showcase Your Leadership Skills
As a Site Support Manager, you'll be leading teams across multiple sites. Prepare examples from your past experiences where you've successfully managed teams, improved performance, or resolved conflicts. Highlight your ability to build strong relationships with both customers and colleagues.
✨Be Data Savvy
Since the role involves monitoring and analysing KPIs and SLAs, come prepared to discuss how you've used data to drive improvements in previous roles. Think of specific metrics you've worked with and how they impacted service delivery. This will show your keen commercial awareness.
✨Demonstrate Your Problem-Solving Skills
Expect questions about how you handle emergencies or operational issues. Prepare to share specific instances where you've proactively solved problems or improved processes. This will showcase your proactive approach and commitment to service excellence, which is vital for the role.
