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For Companies At a Glance
- Tasks: Oversee multi-site operations, ensuring top-notch service delivery and customer satisfaction.
- Company: Join TC Facilities Management, a leader in contract cleaning with over 60 years of experience.
- Benefits: Enjoy a competitive salary, car allowance, private health insurance, and a pension scheme.
- Why this job: Make a real impact by leading teams and driving performance across the North region.
- Qualifications: Proven experience in managing multi-site operations and strong leadership skills required.
- Other info: Flexible travel across the region and opportunities for career growth await you.
The predicted salary is between 45000 - 50000 £ per year.
Location: North Region, multi-site, multi-customer
Salary: £45,000 – £50,000 per annum (dependent on experience)
Contract: Permanent
About The Role
TC Facilities Management are recruiting a North Operations Manager to oversee a portfolio of multi-site, multi-customer contracts. This role is responsible for delivering operational performance, customer satisfaction and strong people leadership across the region. Reporting into the senior operations leadership team, you will be accountable for service delivery, compliance, team development and commercial performance.
Key Responsibilities
- Manage and support multiple sites and customers across the North
- Lead, coach and develop Area Managers and operational teams
- Drive performance against agreed KPIs, service levels and budgets
- Deliver P&L performance in line with targets
- Support new contract mobilisations and service expansions
- Conduct regular, structured site visits to ensure specifications and standards are met
- Manage audits and compliance, ensuring Health & Safety and COSHH standards are fully adhered to
- Handle customer escalations professionally, building strong partnerships
- Promote engagement, performance management and continuous improvement
- Act as a custodian of the TCFM brand across all sites
About You
- Proven experience managing multi-site operations
- Strong people leadership and coaching capability
- Customer-focused with excellent communication skills
- Commercially aware with experience delivering KPIs and budgets
- Good working knowledge of Health & Safety and COSHH legislation
- Flexible to travel across the region as required
What We Offer
- Salary: £45,000 – £50,000 DOE
- Car Allowance
- Laptop/tablet and company phone
- Pension scheme
- Private health insurance
About Us
TC Facilities Management (TCFM) began over 60 years ago when Trevor Cripps had a vision to provide services to other companies. This first venture was destined to grow and it did! Moving from a small business, TCFM quickly grew to now be in the top two percent of contract cleaning in the present day. We rely on our colleagues to deliver the best possible service to our customers and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised.
Regional Operations Manager - North in Manchester employer: Team17 Digital Limited
Contact Detail:
Team17 Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager - North in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Regional Operations Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching TC Facilities Management and understanding their values and operations. Tailor your responses to show how your experience aligns with their needs, especially around managing multi-site operations and delivering KPIs.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your leadership style and how you've driven performance in previous roles. This will help you articulate your strengths confidently.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the TCFM team and contributing to their success.
We think you need these skills to ace Regional Operations Manager - North in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Operations Manager role. Highlight your experience in managing multi-site operations and any relevant KPIs you've delivered. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for TCFM. Share specific examples of your leadership and customer-focused approach, and don’t forget to mention your knowledge of Health & Safety standards.
Showcase Your People Skills: As a Regional Operations Manager, strong people leadership is key. In your application, give us a glimpse of how you've coached and developed teams in the past. We love hearing about your success stories in building strong partnerships!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Team17 Digital Limited
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of a Regional Operations Manager. Familiarise yourself with multi-site management, KPIs, and compliance standards. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your People Skills
As this role requires strong people leadership, be prepared to discuss your coaching and development strategies. Share specific examples of how you've successfully led teams in the past, focusing on engagement and performance management.
✨Demonstrate Customer Focus
Highlight your customer service skills by preparing examples of how you've handled escalations or built strong partnerships. This will show that you understand the importance of customer satisfaction in operations management.
✨Be Ready for Compliance Questions
Since knowledge of Health & Safety and COSHH legislation is crucial, brush up on these topics. Be ready to discuss how you've ensured compliance in previous roles, as this will demonstrate your commitment to operational excellence.
