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For Companies At a Glance
- Tasks: Lead and manage soft services operations across multiple sites in Yorkshire.
- Company: Join TCFM, a leading facilities management company with over 60 years of experience.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real impact.
- Why this job: Step into a role with clear growth potential and enhance service delivery.
- Qualifications: Experience in soft services FM and strong team management skills required.
- Other info: Dynamic work environment with a focus on safety and compliance.
The predicted salary is between 28000 - 42000 £ per year.
About the Role
TCFM are seeking a Site Support Manager to support our soft services operations at large Distribution Centres across the Yorkshire region. You will be responsible for supporting the effective delivery of FM services across multiple sites, ensuring operational excellence and maintaining strong relationships with the customers.
Key Responsibilities
- Provide mobile leadership and management of soft services FM across multiple sites, working in partnership with customers and static Site Managers.
- Lead and manage large janitorial teams to deliver high standards of hygiene, cleanliness, and compliance.
- Deliver services in line with FM strategy, site service charters, and service level agreements.
- Act as the primary day-to-day interface between customers and service partners across sites.
- Ensure full compliance with Health & Safety, hygiene, and COSHH legislation, including audits and statutory requirements.
- Monitor, analyse, and report on KPIs and SLAs, using data to drive performance improvements.
- Support the management of staffing levels, recruitment, training, induction, and ongoing colleague development.
- Manage colleague relations in line with HR policies, promoting equality, diversity, and inclusion.
- Drive continuous improvement initiatives to enhance service delivery and customer engagement.
- Manage agreed FM projects in collaboration with the Project Team.
- Respond effectively to emergencies and urgent operational issues.
- Build, maintain, and develop strong customer relationships, adapting priorities to meet customer needs.
Health & Safety Champion
- Act as the local H&S lead on site, promoting a strong safety culture.
- Carry out regular site inspections, safety walks, and observations.
- Support completion and review of risk assessments, SOPs, and SSOW.
- Ensure incidents, near misses, and hazards are reported promptly and accurately.
- Support investigations by gathering facts, photos, statements, and evidence.
- Track and follow up corrective actions to closure.
- Support delivery and verification of H&S training and toolbox talks.
- Challenge unsafe behaviours and reinforce safe working practices.
- Act as the link between site teams and the central QHSE function.
- Support audits, client visits, and compliance reviews.
About You
We are looking for an experienced and strong supervisor/manager with a background in soft services FM. You will ideally bring:
- Proven operational experience within soft services FM or large-space cleaning environments (distribution centres desirable).
- Keen commercial awareness with the ability to analyse data and meet KPIs.
- Experienced in team management, colleague development and performance improvement.
- Confident communicator with the ability to influence and build trusted relationships.
- Proactive approach to problem-solving, prioritisation and service excellence.
- Strong commitment to delivering a safe, clean and compliant environment.
About TCFM
TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK’s leading facilities management companies, working with clients across a wide range of sectors. This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.
Site Support Manager in Leeds employer: Team17 Digital Limited
Contact Detail:
Team17 Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Support Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who work in soft services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching TCFM and understanding their values and operations. Tailor your answers to show how your experience aligns with their needs, especially in managing large teams and ensuring compliance.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams and improved service delivery. Highlight your proactive approach to problem-solving and building relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the TCFM team and making an impact.
We think you need these skills to ace Site Support Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Site Support Manager role. Highlight your experience in soft services FM and any relevant achievements that showcase your ability to manage teams and deliver high standards.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to demonstrate your understanding of the key responsibilities and how your background aligns with our needs at TCFM.
Showcase Your Leadership Skills: As a Site Support Manager, you'll be leading teams across multiple sites. Make sure to highlight your leadership experience and any successful projects you've managed that involved team development and performance improvement.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and for you to stay updated on your progress!
How to prepare for a job interview at Team17 Digital Limited
✨Know Your FM Basics
Make sure you brush up on your knowledge of facilities management, especially in soft services. Understand the key responsibilities outlined in the job description, like compliance with Health & Safety and managing large janitorial teams. This will show that you're not just familiar with the role but also genuinely interested.
✨Showcase Your Leadership Skills
As a Site Support Manager, you'll be leading teams across multiple sites. Prepare examples from your past experiences where you've successfully managed teams or improved service delivery. Highlight your ability to build strong relationships with customers and colleagues alike.
✨Data-Driven Mindset
Since the role involves monitoring KPIs and SLAs, come prepared to discuss how you've used data to drive performance improvements in previous roles. Think of specific metrics you've worked with and how you’ve influenced outcomes based on that data.
✨Demonstrate Problem-Solving Skills
Be ready to talk about challenges you've faced in your previous positions and how you tackled them. The interviewers will want to see your proactive approach to problem-solving and prioritisation, so have a few solid examples at the ready.
