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For Companies At a Glance
- Tasks: Lead and manage multiple sites, ensuring top-notch service delivery and customer satisfaction.
- Company: Join TC Facilities Management, a leader in contract cleaning with over 60 years of experience.
- Benefits: Enjoy a competitive salary, car allowance, private health insurance, and a pension scheme.
- Why this job: Make a real impact by driving performance and leading teams across the North region.
- Qualifications: Experience in multi-site operations and strong leadership skills are essential.
- Other info: Be part of a dynamic team where your contributions are valued and recognised.
The predicted salary is between 45000 - 50000 £ per year.
Location: North Region, multi-site, multi-customer
Salary: £45,000 – £50,000 per annum (dependent on experience)
Contract: Permanent
About The Role
TC Facilities Management are recruiting a North Operations Manager to oversee a portfolio of multi-site, multi-customer contracts. This role is responsible for delivering operational performance, customer satisfaction and strong people leadership across the region. Reporting into the senior operations leadership team, you will be accountable for service delivery, compliance, team development and commercial performance.
Key Responsibilities
- Manage and support multiple sites and customers across the North
- Lead, coach and develop Area Managers and operational teams
- Drive performance against agreed KPIs, service levels and budgets
- Deliver P&L performance in line with targets
- Support new contract mobilisations and service expansions
- Conduct regular, structured site visits to ensure specifications and standards are met
- Manage audits and compliance, ensuring Health & Safety and COSHH standards are fully adhered to
- Handle customer escalations professionally, building strong partnerships
- Promote engagement, performance management and continuous improvement
- Act as a custodian of the TCFM brand across all sites
About You
- Proven experience managing multi-site operations
- Strong people leadership and coaching capability
- Customer-focused with excellent communication skills
- Commercially aware with experience delivering KPIs and budgets
- Good working knowledge of Health & Safety and COSHH legislation
- Flexible to travel across the region as required
What We Offer
- Salary: £45,000 – £50,000 DOE
- Car Allowance
- Laptop/tablet and company phone
- Pension scheme
- Private health insurance
About Us
TC Facilities Management (TCFM) began over 60 years ago when Trevor Cripps had a vision to provide services to other companies. This first venture was destined to grow and it did! Moving from a small business, TCFM quickly grew to now be in the top two percent of contract cleaning in the present day. We rely on our colleagues to deliver the best possible service to our customers and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised.
Operations Manager - North in Leeds employer: Team17 Digital Limited
Contact Detail:
Team17 Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - North in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their operations and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they're all about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in managing multi-site operations and leading teams can drive performance and customer satisfaction. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operations Manager - North in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your multi-site management experience and any relevant KPIs you've delivered in previous positions.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for TCFM. Share specific examples of how you've led teams, managed customer relationships, and driven performance in past roles.
Showcase Your People Skills: Since strong people leadership is key for this role, be sure to mention any coaching or mentoring experiences. We want to see how you’ve developed teams and fostered a positive work environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Team17 Digital Limited
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of the Operations Manager role. Familiarise yourself with multi-site management, KPIs, and compliance standards. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your People Skills
As a potential leader, it's crucial to demonstrate your ability to coach and develop teams. Prepare examples of how you've successfully led teams in the past, focusing on your communication style and how you handle performance management.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer escalations and compliance issues. Think of specific situations where you’ve had to navigate challenges and be ready to discuss the outcomes.
✨Research TCFM's Values and Culture
Understanding the company’s history and values can give you an edge. Be prepared to discuss how you can embody the TCFM brand and contribute to their commitment to service excellence and continuous improvement.
