Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage a large team to deliver high-quality facilities management services.
- Company: Join TC Facilities Management, a leading provider with over 60 years of experience.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Why this job: Make a real impact by driving performance and enhancing service delivery across multiple sites.
- Qualifications: Experience in managing large teams and strong knowledge of Health & Safety regulations.
- Other info: Dynamic role with travel between sites and a focus on continuous improvement.
The predicted salary is between 38000 - 40000 £ per year.
About The Role
Location: Covering Crawley, Weybridge, Camberley, Merton & Bognor Regis
Shift Pattern: 5 from 7 days (including weekends)
Hours: 40 per week
Salary: £38,000 – £40,000 + car allowance
Contract: Permanent
The Role
We’re looking for an experienced Operations Support Manager to join us on a busy Distribution Centre contract. This is a key leadership role, responsible for delivering a high-quality FM service across multiple sites, working in partnership with our customer.
You’ll lead from the front – driving standards, performance and engagement across a large janitorial team, ensuring we consistently deliver a safe, compliant and customer‑focused service.
You’ll have full operational oversight, including performance management, service delivery, financial control and continuous improvement, while acting as the main interface between site teams, supply partners and the customer.
What You’ll Be Responsible For
- Providing strategic leadership across multiple sites, leading large soft services teams.
- Ensuring delivery of a safe, compliant and high-quality cleaning service in line with H&S and COSHH legislation.
- Driving service performance in line with SLAs, KPIs and the site service charter.
- Managing colleague engagement, recruitment, performance and development.
- Owning colleague relations matters in line with HR policy.
- Monitoring service partner performance and holding teams accountable for standards.
- Financial tracking and reporting to ensure services are delivered within budget.
- Leading audits, statutory compliance and maintaining legal standards.
- Identifying and delivering efficiency improvements and service enhancements.
- Acting as the key day‑to‑day contact for the customer and maintaining strong, professional relationships.
- Supporting and delivering FM projects as agreed with the project team.
- Responding effectively to operational challenges and emergencies.
- Coaching and developing managers and supervisors to raise overall performance.
- Driving a culture of accountability, respect and continuous improvement.
This role requires regular travel between sites, so a full UK driving licence is essential.
About You
We’re looking for someone who:
- Has experience managing large teams within a service delivery or FM environment.
- Is confident managing remotely across multiple locations.
- Understands KPIs, data and how to use them to drive performance.
- Has strong working knowledge of Health & Safety and COSHH.
- Builds strong, credible customer relationships.
- Is commercially aware and comfortable managing budgets.
- Can lead through change and bring colleagues with them.
- Deals with performance issues quickly, fairly and constructively.
- Most importantly, you’ll be someone who takes ownership, prioritises the customer, and sets high standards for yourself and your colleagues.
About Us
TC Facilities Management (TCFM) started over 60 years ago with a simple vision – to provide high quality services to businesses. From those beginnings, we’ve grown into one of the UK’s leading providers in our sector.
We rely on our colleagues to deliver exceptional service, and every role plays a part in our continued success. Join us, and your contribution will be recognised, valued and supported.
Operations Support Manager in Crawley employer: Team17 Digital Limited
Contact Detail:
Team17 Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Operations Support Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service delivery and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and driving performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Operations Support Manager in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Manager role. Highlight your experience in managing large teams and delivering high-quality services, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate how you've driven performance and improved service delivery in previous roles. This will help us see the impact you've made in your past positions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your values align with ours at StudySmarter. Be sure to mention your understanding of KPIs and your approach to managing budgets.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. We can’t wait to hear from you!
How to prepare for a job interview at Team17 Digital Limited
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Support Manager. Familiarise yourself with the specific challenges of managing large teams and service delivery across multiple sites. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and driving performance. Think of specific examples where you've successfully managed large teams or improved service delivery. Highlight how you’ve built strong relationships with customers and colleagues, as this is crucial for the role.
✨Understand KPIs and Financial Management
Brush up on your knowledge of KPIs and how they relate to operational performance. Be ready to explain how you've used data to drive improvements in past roles. Also, be prepared to discuss your experience with budget management and financial tracking, as this will be a key part of your responsibilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle operational challenges or emergencies. Think about past experiences where you had to respond quickly and effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly demonstrate your problem-solving skills.