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- Tasks: Manage a high-profile national account in the leisure and health club sector.
- Company: Join TCFM, a leading facilities management company with over 60 years of experience.
- Benefits: Competitive salary, car allowance, free gym membership, and pension scheme.
- Why this job: Make a real impact while leading a significant national contract in a growing organisation.
- Qualifications: Experience in managing large contracts and strong customer relationship skills.
- Other info: Ongoing development and progression opportunities in a dynamic environment.
The predicted salary is between 50000 - 55000 £ per year.
We are recruiting an experienced National Account Manager to take overall responsibility for a large, high-profile national contract within the leisure and health club sector. This role combines strong operational oversight with a clear customer account focus, ensuring the contract delivers against commercial objectives, service expectations, and long-term partnership goals. You will act as the primary senior contact for the customer while leading and developing colleagues across multiple sites nationwide. This is a senior leadership role suited to someone comfortable balancing strategic account management with hands-on operational delivery.
Key Responsibilities
- Overall accountability for the performance of a national customer account across multiple locations
- Act as the senior point of contact for the customer, building trusted and effective working relationships
- Lead, support, and develop regional and site-based colleagues to deliver consistent service standards
- Ensure delivery against contractual KPIs, SLAs, and agreed performance measures
- Maintain strong control of financial performance, including budgets, forecasting, and cost management
- Drive continuous improvement, innovation, and best practice across the contract
- Identify opportunities to strengthen the customer relationship and support contract retention and growth
- Ensure full compliance with health & safety, HR, and company policies and procedures
- Provide clear, accurate reporting and performance updates to internal and customer stakeholders
- Act as the senior escalation point for operational and customer-related matters
About You
We are looking for an experienced and adaptable leader with a strong background in managing large contracts and multi-site operations. You will ideally bring:
- Experience operating at Contract Manager, Senior Contract Manager, or Regional Director level
- A proven track record of managing complex, multi-site contracts
- Strong commercial awareness with the ability to balance service delivery and financial performance
- Excellent customer relationship and stakeholder management skills
- The ability to lead change, improve performance, and develop colleagues
- Experience within leisure, hospitality, or a similar customer-focused environment (desirable but not essential)
What We Offer
- Salary of £50,000 – £55,000
- Car allowance
- Free gym / health club membership
- Company Pension Scheme
- Ongoing development and progression opportunities
- The opportunity to lead a significant national contract within a growing organisation
About TCFM
TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK's leading facilities management companies, working with clients across a wide range of sectors. This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.
National Account Manager in Birmingham employer: Team17 Digital Limited
Contact Detail:
Team17 Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and health club sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in managing large contracts and multi-site operations makes you the perfect fit for the National Account Manager role. Keep it concise but impactful – you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that dream role together!
We think you need these skills to ace National Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the National Account Manager role. Highlight your experience in managing large contracts and multi-site operations, as well as any relevant achievements that showcase your ability to balance service delivery with financial performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your strong customer relationship skills and how you've successfully led teams in the past. Keep it engaging and personal!
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. Talk about how you've developed colleagues and driven performance improvements in previous roles. We want to see that you can lead and inspire teams across multiple sites.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Team17 Digital Limited
✨Know Your Numbers
As a National Account Manager, you'll need to demonstrate your understanding of financial performance. Brush up on key metrics like KPIs and SLAs relevant to the leisure and health club sector. Be ready to discuss how you've managed budgets and driven profitability in past roles.
✨Build Rapport with the Interviewers
Since this role involves strong customer relationship management, show your interpersonal skills during the interview. Engage with your interviewers, ask them questions about their experiences, and share relevant anecdotes that highlight your ability to build trust and effective working relationships.
✨Showcase Your Leadership Style
This position requires leading and developing colleagues across multiple sites. Prepare to discuss your leadership approach, including how you motivate teams and drive performance. Use specific examples from your past experiences to illustrate your ability to lead change and improve service delivery.
✨Demonstrate Industry Knowledge
Familiarise yourself with current trends and challenges in the leisure and health club sector. Be prepared to discuss how these factors could impact the contract you'll be managing. Showing that you understand the industry will set you apart as a candidate who is not only qualified but also genuinely interested in the role.
