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- Tasks: Lead impactful projects supporting children and families in neonatal care.
- Company: A charity dedicated to improving children's healthcare with a hybrid working model.
- Benefits: Flexible working, meaningful work, and the chance to make a real difference.
- Why this job: Join a passionate team and help shape vital support services for families in need.
- Qualifications: Strong project management skills and experience in stakeholder engagement.
- Other info: Opportunity to grow in a supportive environment while making a positive impact.
The predicted salary is between 36000 - 60000 £ per year.
A charity that supports children\’s and neonatal intensive care units is looking for a Service Delivery Manager on a hybrid working model, based at St Mary’s Hospital in Paddington and Queen Charlotte’s Hospital in Hammersmith, with some home working. You will be pivotal in liaising between the charity and NHS units across both hospital sites, managing service delivery projects, campaigns, and fostering continuous engagement. You will also lead and manage the new Post-Discharge Support campaign, coordinating efforts between families, the NHS family liaison team, and counsellors. As Service Delivery Manager, some of your key responsibilities will include: Building relationships with staff and stakeholders across the PICU and NICUs to raise awareness of the charity, giving unit staff and volunteers the confidence to discuss services with patients, families, and the trust. Leveraging new and existing relationships within the units and wider network to develop compelling projects with the SMT aimed at improving support for patients, families, and staff. Collaborating and building end-to-end processes with clinical teams to continually assess how and if the charity can support their work, ranging from identifying equipment that needs funding to staff training and improving facilities. Taking responsibility for day-to-day management of health & fundraising campaigns on the units, through multiple channels including merchandise, promotional material, direct mail, face to face and digital. Creating, promoting and mobilising staff to deliver a yearly schedule of health and fundraising campaigns. Working with staff to develop new and existing campaigns; creating and implementing the plans as appropriate. Creating and implementing a program for providing counselling post-discharge. Identifying and implementing a plan to secure the necessary resources to deliver services, such as recruiting new counsellors for post-discharge support. Developing and implementing data metrics and gathering points to measure and analyse the impact of services, supporting outcomes reporting and strategic decision-making. Utilising strong IT skills for database modelling and data interpretation, ensuring timely data capture in collaboration with clinical staff to enhance service delivery and promote awareness. We’re looking for a Service Delivery Manager with: Strong project management skills, with experience in maintaining stakeholder engagement, including reporting to funders, and strengths in problem solving, methodology development, and coalition building. Proven experience in creating data metrics to measure program impact, supporting both service improvement and external reporting requirements. Ability to liaise with clinical staff for timely data collection and to manage the interpretation of complex data, supporting strategic decision-making. Understanding of the development of end-to-end processes, from identifying areas that need funding or specific requirements, prioritising projects, managing their delivery, and creating reports to evaluate their success. Experience with project management software and its principles. Experience in creating, developing, and delivering services. To apply for this role as Service Delivery Manager, please click apply online and upload an updated copy of your CV. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to
Service Delivery Manager employer: TEAM
Contact Detail:
TEAM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in the charity and healthcare sectors, especially those connected to St Mary’s and Queen Charlotte’s. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show your passion! When you get the chance to speak with potential employers, let your enthusiasm for supporting children and families shine through. Share personal stories or experiences that connect you to the cause.
✨Tip Number 3
Prepare for interviews by researching the charity's current projects and campaigns. This will help you tailor your answers and demonstrate how your skills can directly contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a difference.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your project management skills and any experience you have with stakeholder engagement, as these are key for us in this position.
Showcase Your Impact: When detailing your previous roles, focus on how you've created data metrics or improved services. We want to see how you've made a difference, so use specific examples that demonstrate your success.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to check out more about what we do!
How to prepare for a job interview at TEAM
✨Know the Charity Inside Out
Before your interview, make sure you research the charity thoroughly. Understand their mission, values, and the specific services they provide to children and neonatal intensive care units. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Project Management Skills
Be prepared to discuss your project management experience in detail. Think of specific examples where you've successfully managed stakeholder engagement or led a campaign. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Data Savvy
Since the role involves creating data metrics and interpreting complex data, be ready to talk about your experience with data analysis. Bring examples of how you've used data to drive decisions or improve services in previous roles. This will show that you can handle the analytical side of the job.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about their current projects, challenges they face, or how they measure the success of their campaigns. This shows that you're engaged and thinking critically about how you can contribute to their goals.
