At a Glance
- Tasks: Lead hotel onboarding, ensuring smooth transitions from agreement to revenue-generating status.
- Company: Dynamic hospitality tech company focused on innovative solutions.
- Benefits: Hybrid working, generous leave, life assurance, private medical insurance, and development opportunities.
- Other info: Join a supportive team with excellent career growth potential.
- Why this job: Make a real impact by transforming complex integrations into seamless customer experiences.
- Qualifications: Senior experience in customer implementations and knowledge of hotel technology platforms required.
The predicted salary is between 49500 - 60500 £ per year.
Getting a hotel from signed agreement to live, connected and generating revenue takes far more than ticking off an implementation checklist.
As Customer Onboarding Manager, youll take ownership of that journey, bringing structure to complex integrations, removing bottlenecks and making sure customers reach market smoothly and confidently.
Youll lead the teams responsible for turning new hotel partnerships into fully operational, bookable properties, coordinating everything from PMS and Channel Manager connectivity to CRS, RMS and payment activations.
Its a hands-on leadership position where youll improve processes, strengthen technology partnerships and influence how onboarding scales as the business grows.
Whats in it for you
Hybrid working if youre within travelling distance of Newark, with remote working considered if you live further afield.
20 days annual leave, increasing by one day for each year of service up to an additional five days.
An additional day off for your birthday and a Christmas shopping day in December.
Life assurance at four times your annual salary and critical illness cover from your first day.
Private medical insurance after two years service, alongside a contributory pension with salary sacrifice available.
Discretionary annual bonus subject to company performance and eligibility, plus development opportunities and staff rates at member hotels subject to availability.
Your responsibilities as Customer Onboarding Manager
Own the end-to-end hotel onboarding operation, ensuring new customers move efficiently from signed agreement through to live, revenue-generating status.
Oversee PMS, Channel Manager, RMS, CRS, payment gateway and related technology activations, keeping complex implementations moving and dependencies under control.
Build scalable methodologies, standards and governance that reduce onboarding times, identify risks early and support consistently high customer satisfaction.
Develop strong relationships with hospitality technology suppliers, working with integration partners to improve connectivity, automation and customer outcomes.
Lead and develop the onboarding and enablement teams while establishing clear reporting, forecasting, throughput and resource-planning measures.
Partner with Product and Technology to influence platform improvements that increase automation, operational efficiency and scalability.
What were looking for in a Customer Onboarding Manager
Senior-level experience across customer implementations, integrations or onboarding within hospitality technology or Saa S environments.
Hands-on knowledge of hotel technology platforms such as PMS, Channel Managers, CRS, RMS, payment solutions or distribution systems.
Proven experience delivering complex technology implementations and managing technical supplier or integration-partner relationships.
Experience building and developing teams while improving operational processes, governance and standardisation.
Familiarity with API integrations and systems connectivity, with large-scale onboarding or migration programme experience and commercial technology-partner exposure advantageous.
Working hours: Monday to Friday, 9am5pm, 37.5 hours per week.
If you know how to turn complex hotel technology implementations into smooth, scalable customer journeys, apply today for this Customer Onboarding Manager position.
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Customer Onboarding Manager in London employer: TEAM
Join a dynamic team in Manchester where your expertise as a Facilities Supervisor will be valued and rewarded. We pride ourselves on fostering a collaborative work culture that prioritises employee growth, offering continuous training and development opportunities. With a focus on maintaining a safe and clean environment, you will play a crucial role in enhancing workplace services while enjoying the benefits of a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TEAM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TEAM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Onboarding Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TEAM:Your cover letter is your chance to shine! Tell us why you want to work at TEAM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TEAM!
How to prepare for a job interview at TEAM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
