At a Glance
- Tasks: Provide top-notch technical support and resolve IT issues for colleagues.
- Company: Join a dynamic team in a leading professional services environment.
- Benefits: Earn £120 per day, enjoy remote work, and gain valuable IT experience.
- Other info: Flexible shifts and opportunities for career growth in a collaborative setting.
- Why this job: Make a real difference by keeping systems running smoothly and supporting your peers.
- Qualifications: Experience in first-line technical support and knowledge of Microsoft 365 required.
The predicted salary is between 40000 - 45000 £ per year.
The IT Service Desk Analyst opportunity offers the chance to join a busy support function where your work directly impacts colleagues across the business, keeping systems running smoothly and ensuring users receive fast, effective technical support when they need it most.
What’s in it for you:
- £120 per day PAYE on a rolling contract basis
- Predominantly remote working with limited office attendance
- Join an established support team of 18 technical professionals
- Exposure to a broad Microsoft and cloud-based technology environment
- Opportunity to develop experience within an ITIL-driven service desk function
- Varied workload supporting users across a large professional services environment
Your responsibilities as IT Service Desk Analyst:
- Act as the first point of contact for technical incidents, requests and queries
- Manage tickets through to resolution, ensuring service levels and KPIs are achieved
- Investigate, troubleshoot and resolve issues using internal knowledge bases and support tools
- Escalate complex issues with clear documentation and detailed troubleshooting records
- Maintain accurate ticket updates to manage user expectations throughout the resolution process
- Support workflow coordination, triage activities and performance reporting
What we’re looking for in an IT Service Desk Analyst:
- Previous first-line technical support experience within a remote or service desk environment
- Strong knowledge of Microsoft 365 and related applications
- Experience using incident management platforms, including ServiceNow
- Knowledge of technologies such as Active Directory, Windows 10, SCCM, Azure, SharePoint, Mimecast, Sophos and cloud-based services
- Understanding of ticket management, incident resolution and ITIL-based support processes
Working hours:
Rotating shifts of 8:00am–4:15pm, 8:45am–5:00pm and 9:45am–6:00pm. Expected office attendance is one day per week, with one full office-based week required approximately every eight weeks.
If you’re ready to take the next step as an IT Service Desk Analyst, apply today to be considered for this immediate opportunity.
IT Service Desk Analyst in Liverpool employer: TEAM
Join a dynamic and supportive team as an IT Service Desk Analyst, where your contributions are vital to maintaining seamless operations across the business. Enjoy the flexibility of predominantly remote work, competitive pay, and the opportunity to enhance your skills in a diverse technology environment, all while being part of a collaborative group of 18 professionals dedicated to delivering exceptional service. With a strong focus on employee growth and a commitment to ITIL-driven processes, this role offers a rewarding career path in a thriving professional services setting.
