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- Tasks: Provide 1st line IT support and troubleshoot a variety of tech issues.
- Company: Dynamic Huddersfield company with a supportive team culture.
- Benefits: Earn ÂŁ26,000, enjoy 25 days leave, and hybrid work options.
- Why this job: Gain hands-on experience and visibility across the entire IT estate.
- Qualifications: Previous IT support experience and strong customer service skills.
- Other info: Opportunity to earn certifications and develop your career in tech.
The predicted salary is between 20800 - 31200 ÂŁ per year.
A Huddersfield company are seeking an IT Service Desk Technician who enjoys variety, visibility and hands‑on work to join their team. You will support senior leaders and wider staff while gaining exposure across the full IT estate, from day‑to‑day troubleshooting to specialist software and infrastructure. This is an excellent opportunity to build capability, earn certifications and develop in a highly supportive environment.
As the IT Service Desk Technician, you will:
- Provide 1st line support with a focus on first‑time fix rate.
- Handle phone, email and in‑person support requests.
- Create and manage work orders through a ticketing system.
- Perform 1st and some 2nd line fixes before escalating when needed.
- Monitor tickets to ensure completion within SLA.
- Follow up with staff to confirm satisfaction.
- Gain familiarity with local and national systems to improve escalation.
- Support occasional overtime / weekend project work.
You will gain exposure to:
- Windows 10/11
- Enterprise Office 365
- PC/laptop hardware
- Printers & mobile devices
- Windows Server 2016–2025
- Microsoft Exchange
- Active Directory
- TCP/IP networking
- Adobe products
- Autodesk tools (AutoCAD, Revit)
- Document Management Systems
- Network print environments
We are looking for an IT Service Desk Technician with:
- Previous experience in an IT support role.
- Strong customer service and communication skills.
- A passion for troubleshooting and variety in your work.
- Ability to work with both technical and non‑technical users, including VIPs.
- Experience across hardware, O365, and Windows environments.
- Willingness to learn, upskill and take on new challenges.
- A full driving licence (hire car provided where needed) due to the nature of the role.
This is a full-time role working 37.5 hours per week, Monday – Friday, hybrid (1 day from home). In return you will receive a salary of £26,000 plus benefits + 25 days annual leave. You will have high visibility across the organisation with broad technical exposure - “you’ll see everything”. If you want to join a successful business and develop your career further as IT Service Desk Technician, click apply now.
IT Service Desk Technician employer: TEAM
Contact Detail:
TEAM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician
✨Tip Number 1
Get to know the company before your interview! Research their IT systems and any recent projects they've undertaken. This will not only help you answer questions but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Since the role focuses on first-line support, brush up on common issues related to Windows, Office 365, and hardware. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Prepare some questions for your interviewers. Ask about the team dynamics, the types of challenges they face, or how they support ongoing learning. This shows you're keen to be part of the team and eager to grow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous IT support roles and any relevant certifications to show us you’re the right fit for the IT Service Desk Technician position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about troubleshooting and variety in your work. Share specific examples of how you've provided excellent customer service and resolved issues, as this will help us see your potential.
Showcase Your Technical Skills: Don’t forget to mention your familiarity with Windows environments, Office 365, and any other relevant technologies. We want to know what tools you’ve worked with and how you can contribute to our team from day one.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at TEAM
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Windows 10/11, Office 365, and Active Directory. Being able to discuss your experience with these systems will show that you're not just familiar but also confident in your skills.
✨Practice Your Customer Service Skills
Since this role involves a lot of interaction with both technical and non-technical users, practice explaining complex IT concepts in simple terms. Role-playing common support scenarios can help you feel more prepared and demonstrate your strong communication skills during the interview.
✨Familiarise Yourself with Ticketing Systems
Get to know how ticketing systems work, as you'll be managing work orders through one. If you have experience with any specific systems, be ready to talk about it. If not, do a bit of research on popular ones to show your initiative and willingness to learn.
✨Show Your Passion for Troubleshooting
Be prepared to share examples of past troubleshooting experiences where you successfully resolved issues. Highlight your passion for problem-solving and how you enjoy the variety that comes with IT support. This will resonate well with the interviewers looking for someone who thrives in a dynamic environment.
