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- Tasks: Provide top-notch customer service, handle orders, and resolve complaints in Dutch.
- Company: Join a successful operation with sites across the UK and Europe.
- Benefits: Enjoy a salary up to £30,000, flexible benefits, 25 days holiday, and a discretionary bonus.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer satisfaction.
- Qualifications: Fluent in Dutch and English, with proven customer service experience and excellent communication skills.
- Other info: Work 4 days a week in Chertsey and thrive in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
A successful operation with sites in the UK and Europe is looking for a Dutch Speaking Customer Service Representative. Reporting into the Customer Services Team Leader, you will provide a courteous, professional, efficient, and reliable first point of contact service. This office based role comes with a salary up to £30,000 per annum, along with a flexible benefits package which includes a pension, 25 days holiday, excellent pension, a discretionary bonus, and other attractive benefits. You will be working 4 days per week at the offices in Chertsey.
As Dutch Speaking Customer Service Representative, your responsibilities will include:
- Processing orders, complaints, returns and credits
- Maintaining customer accounts
- Resolving product or service complaints: investigating the cause and offering the best solution to solve the problem, following up to ensure full resolution within agreed SLAs
- Managing incoming calls and emails
- Identifying customers needs to ensure complete satisfaction
- Building and maintaining strong relationships through open communication
- Supporting Key Account Managers in meeting personal and team sales targets
We're looking for a Dutch Speaking Customer Service Representative with the following skills and experience:
- Proven Customer Service experience
- Fluent Dutch with excellent English. An additional European Language an advantage.
- Excellent communication skills
- Friendly and professional telephone manner, both inbound and outbound
- Familiar with CRM systems and practices
- Ability to adapt to different characters and personalities
- Ability to multi-task, prioritise and manage time effectively
- Proficient in Microsoft Office suite (Word, Excel, Outlook)
To apply for this role as a Dutch Speaking Customer Service Representative, please click apply online and upload an updated copy of your CV.
Dutch Speaking Customer Service Representative in Chertsey employer: TEAM
Contact Detail:
TEAM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking Customer Service Representative in Chertsey
✨Tip Number 1
Familiarise yourself with the company’s values and mission. This will help you align your responses during any interviews or conversations, showing that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your Dutch and English communication skills. Since this role requires fluency in both languages, consider engaging in conversations or role-playing scenarios to boost your confidence and fluency.
✨Tip Number 3
Research common customer service scenarios and solutions. Being prepared with examples of how you've handled similar situations in the past can demonstrate your problem-solving abilities during discussions.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
We think you need these skills to ace Dutch Speaking Customer Service Representative in Chertsey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and language skills, particularly your fluency in Dutch and English. Use specific examples that demonstrate your ability to resolve complaints and manage customer accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build strong relationships. Mention your familiarity with CRM systems and how you can contribute to the team's success.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills and friendly telephone manner. Provide examples of how you've successfully managed multiple tasks and prioritised effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TEAM
✨Brush Up on Your Dutch
Since this role requires fluent Dutch, make sure to practice your language skills before the interview. Be prepared to demonstrate your proficiency in both Dutch and English during the conversation.
✨Know the Company and Its Values
Research the company’s operations in the UK and Europe. Understanding their customer service philosophy and values will help you align your answers with what they are looking for in a candidate.
✨Prepare for Common Customer Service Scenarios
Think about how you would handle various customer service situations, such as dealing with complaints or processing returns. Be ready to share specific examples from your past experience that showcase your problem-solving skills.
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. During the interview, focus on demonstrating your friendly and professional manner, both verbally and through your body language.
