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- Tasks: Be the friendly voice for customers, handling inquiries and ensuring smooth office operations.
- Company: Join a vibrant team dedicated to outstanding customer service and operational excellence.
- Benefits: Enjoy a salary up to £27,000 per annum and free parking.
- Why this job: This role offers a chance to build relationships and make a real impact in customer satisfaction.
- Qualifications: Strong communication skills and previous customer service experience are essential.
- Other info: Perfect for detail-driven individuals who thrive in a dynamic environment.
The predicted salary is between 16200 - 19800 £ per year.
Are you a dynamic, detail-driven superstar with top-notch communication skills? We're on the hunt for a passionate Customer Service Advisor/Office Administrator to join this vibrant team! In this exciting role, you’ll be the go-to person for ensuring their customers receive outstanding service while keeping their office operations running like clockwork. You will receive a salary of up to £27,000 per annum, plus free parking. What you’ll do as Customer Service Advisor: Onboard customers like a pro! Handle contract renewals and Pre-Qualification Questionnaires with ease. Deliver WOW-worthy service. Be the friendly voice on phone, email, and live chat, offering expert advice and resolving issues seamlessly. Ace quoting & processing. Tackle contract renewals, service job quotes, and engineer site reports Be a problem-solver. Handle inquiries, resolve complaints, and respond to online reviews with professionalism. Keep it organised. Manage trade accounts, process returns and refunds, and input orders accurately. Build relationships. Nurture strong client connections to boost satisfaction and drive success. Own the numbers. Provide insightful monthly reports and assist across departments as needed. What we’re looking for in a Customer Service Advisor? A communication wizard – both written and verbal! A multitasking maestro with exceptional organisational skills. Previous experience in customer service or office adm…
Customer Service Advisor employer: TEAM
Contact Detail:
TEAM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Show off your communication skills! When you get the chance to speak with us, make sure to demonstrate your ability to convey information clearly and effectively. Whether it's through a phone call or during an interview, being articulate will set you apart.
✨Tip Number 2
Highlight your multitasking abilities! In this role, you'll need to juggle various tasks simultaneously. Be ready to share examples from your past experiences where you've successfully managed multiple responsibilities without compromising on quality.
✨Tip Number 3
Demonstrate your problem-solving skills! Prepare to discuss specific situations where you've resolved customer issues or complaints effectively. This will show us that you're not just a great communicator, but also a proactive thinker.
✨Tip Number 4
Foster a friendly rapport! Building relationships is key in this role. During your interactions with us, express your enthusiasm for connecting with customers and how you plan to nurture those relationships to enhance satisfaction.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and previous customer service experience. Use specific examples that demonstrate your ability to handle inquiries and resolve complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how you can deliver outstanding service and build strong client relationships, as these are key aspects of the role.
Showcase Your Multitasking Skills: In your application, provide examples of how you've successfully managed multiple tasks in a fast-paced environment. This will demonstrate your ability to keep office operations running smoothly.
Highlight Problem-Solving Abilities: Include instances where you've resolved customer issues or improved processes. This will show that you are proactive and capable of handling challenges with professionalism.
How to prepare for a job interview at TEAM
✨Showcase Your Communication Skills
As a Customer Service Advisor, your communication skills are key. Be prepared to demonstrate your ability to articulate thoughts clearly and listen actively during the interview. Practice common customer service scenarios to showcase how you would handle them.
✨Highlight Your Multitasking Abilities
This role requires juggling multiple tasks at once. Share specific examples from your past experiences where you successfully managed several responsibilities simultaneously. This will show that you can thrive in a dynamic environment.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of instances where you resolved customer complaints or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this position. Discuss tools or methods you use to stay organised, such as task management software or prioritisation techniques. Providing concrete examples will help illustrate your capability.
