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For Companies At a Glance
- Tasks: Manage customer accounts and drive satisfaction through relationship building.
- Company: Join a growing business in the dynamic ERP SaaS sector.
- Benefits: Enjoy a salary up to £60,000, commission, 25 days leave, and flexible working options.
- Why this job: Be the voice of the customer and make a real impact on business growth.
- Qualifications: Experience with ERP software and strong communication skills are essential.
- Other info: This is a full-time role with hybrid working available.
The predicted salary is between 43200 - 84000 £ per year.
A growing business based in the South East is looking for a Commercial Account Manager to join its team within the BC or ERP SaaS sector. You will be responsible for driving customer satisfaction and business growth through strong relationship management. This is most definitely a sales orientated role. You will serve as their primary point of contact, addressing customer needs and collaborating with internal teams to deliver exceptional service. You will be the voice of the customer within the business.
Along with a salary of up to £60,000 per annum, you will receive a range of benefits including a commission scheme, 25 days annual leave (plus Bank Holidays & your birthday), a pension scheme, access to an employee assistance programme and an electric vehicle salary sacrifice scheme.
Your responsibilities as Commercial Account Manager:
- Develop and maintain strong, long-lasting relationships with existing customers.
- Respond to and address their enquiries and concerns promptly and efficiently.
- Arrange regular customer account reviews and advise the most effective approach to achieve their goals, challenges and expectations.
- Develop relationship and communication plans for each account.
- Identify opportunities for upselling or cross selling additional products or services, expansion and other contract opportunities.
- Create revenue generation plans for each account.
- Ensure our customers have realistic expectations, and they are clear on what we can deliver, and when we can deliver it.
- Manage contract negotiations and renewals with existing customers and ensure contracts are up to date and accurate.
We're looking for a Commercial Account Manager with:
- Experience with Microsoft Dynamics Business Central, NetSuite, or another ERP or subscription-based software solution in a customer facing, account manager or equivalent role.
- Excellent communication skills, both verbal and written.
- Commercially minded with the ability to see potential sales opportunities.
- Experience in building strong relationships.
- Time management skills are necessary to handle a number of customer accounts.
- Ability to prioritise and resolve problems.
- Solid IT skills including proficiency with common software applications.
This is a full-time role, working Monday-Friday, 09:00-17:30. Hybrid/flexible working is available.
Commercial Account Manager ERP Software in Reading employer: TEAM
Contact Detail:
TEAM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Manager ERP Software in Reading
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics Business Central and other ERP solutions. Understanding the software inside out will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network within the ERP SaaS community. Attend industry events or webinars to connect with professionals in the field. This can lead to valuable insights and potential referrals that may help you land the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in upselling or cross-selling can set you apart from other candidates.
✨Tip Number 4
Research the company thoroughly. Understand their products, services, and customer base. Being able to articulate how you can contribute to their growth will show that you're genuinely interested in the position.
We think you need these skills to ace Commercial Account Manager ERP Software in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly with ERP or SaaS solutions. Emphasise your relationship-building skills and any sales achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences where you've successfully managed customer accounts and driven satisfaction, as well as your familiarity with Microsoft Dynamics Business Central or similar software.
Highlight Key Skills: In your application, clearly outline your communication skills, time management abilities, and problem-solving capabilities. Use examples to demonstrate how these skills have helped you in previous roles, especially in a sales context.
Follow Application Instructions: Ensure you follow the application instructions carefully. Upload your updated CV and any other required documents as specified. Double-check for any specific requirements mentioned in the job listing before submitting your application.
How to prepare for a job interview at TEAM
✨Know Your ERP Software
Make sure you have a solid understanding of ERP software, especially Microsoft Dynamics Business Central and NetSuite. Be prepared to discuss how you've used these tools in previous roles and how they can benefit the company you're interviewing with.
✨Demonstrate Relationship Management Skills
Since this role focuses heavily on relationship management, come ready with examples of how you've built and maintained strong customer relationships in the past. Highlight any specific strategies you've used to ensure customer satisfaction and loyalty.
✨Prepare for Sales Scenarios
As this is a sales-oriented position, be prepared to discuss your approach to upselling and cross-selling. Think of specific instances where you've successfully identified opportunities to generate additional revenue for your previous employers.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer that demonstrate your interest in the company and its customers.
