Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts and drive satisfaction through relationship building and sales.
- Company: Join a growing South East business in the ERP SaaS sector.
- Benefits: Enjoy a salary up to £60,000, commission, 25 days leave, and flexible working options.
- Why this job: Be the voice of the customer and make a real impact on their success.
- Qualifications: Experience with ERP software and strong communication skills are essential.
- Other info: Full-time role with hybrid working available; apply online with your CV.
The predicted salary is between 43200 - 84000 £ per year.
A growing business based in the South East is looking for a Commercial Account Manager to join its team within the BC or ERP SaaS sector. You will be responsible for driving customer satisfaction and business growth through strong relationship management. This is most definitely a sales orientated role. You will serve as their primary point of contact, addressing customer needs and collaborating with internal teams to deliver exceptional service. You will be the voice of the customer within the business.
Along with a salary of up to £60,000 per annum, you will receive a range of benefits including a commission scheme, 25 days annual leave (plus Bank Holidays & your birthday), a pension scheme, access to an employee assistance programme and an electric vehicle salary sacrifice scheme.
Your responsibilities as Commercial Account Manager:
- Develop and maintain strong, long-lasting relationships with existing customers.
- Respond to and address their enquiries and concerns promptly and efficiently.
- Arrange regular customer account reviews and advise the most effective approach to achieve their goals, challenges and expectations.
- Develop relationship and communication plans for each account.
- Identify opportunities for upselling or cross selling additional products or services, expansion and other contract opportunities.
- Create revenue generation plans for each account.
- Ensure our customers have realistic expectations, and they are clear on what we can deliver, and when we can deliver it.
- Manage contract negotiations and renewals with existing customers and ensure contracts are up to date and accurate.
We're looking for a Commercial Account Manager with:
- Experience with Microsoft Dynamics Business Central, NetSuite, or another ERP or subscription-based software solution in a customer facing, account manager or equivalent role.
- Excellent communication skills, both verbal and written.
- Commercially minded with the ability to see potential sales opportunities.
- Experience in building strong relationships.
- Time management skills are necessary to handle a number of customer accounts.
- Ability to prioritise and resolve problems.
- Solid IT skills including proficiency with common software applications.
This is a full-time role, working Monday-Friday, 09:00-17:30. Hybrid/flexible working is available.
To apply for this role as Commercial Account Manager, please click apply online and upload an updated copy of your CV.
Commercial Account Manager ERP Software employer: TEAM
Contact Detail:
TEAM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Manager ERP Software
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics Business Central and other ERP solutions. Understanding the software inside out will not only boost your confidence but also help you engage in meaningful conversations with potential employers about how you can leverage these tools to drive customer satisfaction.
✨Tip Number 2
Network within the ERP SaaS community. Attend industry events, webinars, or local meetups to connect with professionals in the field. Building relationships with others in the industry can lead to valuable insights and even job referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in relationship management and sales during interviews. Have specific examples ready that demonstrate how you've successfully managed accounts and driven growth, as this will show your potential employer that you have the skills they're looking for.
✨Tip Number 4
Research the company thoroughly before your interview. Understand their products, services, and customer base. This knowledge will allow you to tailor your responses and show how you can contribute to their goals, making you a more attractive candidate.
We think you need these skills to ace Commercial Account Manager ERP Software
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly with ERP or SaaS solutions. Emphasise your communication skills and any previous successes in driving customer satisfaction and sales growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences where you've successfully managed customer relationships and driven business growth, aligning them with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your skills related to relationship management, problem-solving, and time management. Provide examples of how you've used these skills in past roles to achieve results.
Show Enthusiasm for the Role: Express your passion for the position and the industry in your application. Companies appreciate candidates who are genuinely interested in their mission and values, so make sure to convey your enthusiasm for working as a Commercial Account Manager.
How to prepare for a job interview at TEAM
✨Know Your Product Inside Out
Make sure you have a solid understanding of the ERP software solutions, especially Microsoft Dynamics Business Central and NetSuite. Be prepared to discuss how these products can benefit customers and how you can leverage them to drive sales.
✨Demonstrate Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and maintained strong customer relationships. Highlight your ability to address customer needs and resolve issues promptly, as this is crucial for the role.
✨Showcase Your Sales Acumen
Be ready to discuss specific instances where you've identified upselling or cross-selling opportunities. This will demonstrate your commercial mindset and ability to generate revenue, which is key for a Commercial Account Manager.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific customer situations or challenges. Think about how you would manage contract negotiations or set realistic expectations with clients, as these are vital aspects of the role.
