Do you have previous security experience and excellent communication skills? Are you confident working independently and comfortable taking responsibility for a one-person site? Do you provide exceptional customer service, maintain a professional demeanour at all times and have the confidence to deal with any challenge that comes your way?
Role: Contract Support Officer
Pay Rate: £14.80 per hour
Shift Pattern: Days, Nights and Weekends (Minimum 12 Hours)
Location: London.
Role Requirements: SIA License
Benefits include:
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Additional benefits we offer via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Must have:
- Valid SIA licence
- Proven work experience as a Security Officer (minimum 1 year)
- Minimum 1 year's experience within a corporate security environment
- Experience working independently and/or on one-person security sites
- Excellent customer service and communication skills
- Professional attitude and appearance
- Ability to work confidently on own initiative
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to remain calm and professional when dealing with challenging situations
- Ability to be resourceful and proactive when issues arise
- Excellent organisational skills
- Strong surveillance skills and attention to detail
- 5-year checkable work history
- IT literate with the ability to operate detecting systems and emergency equipment
- Ability to respond appropriately to emergencies and incidents
- Ability to make sound decisions independently and escalat? issues appropriately
Main Duties:
- Act as a point of contact and information centre for staff and visitors
- Ensure all visitors and other callers to the company are provided with clear, concise and professional information in person, over the phone or by email
- Maintain a visible and professional security presence throughout the site
- Take responsibility for the security of the site while working independently
- Report any issues to the supervisor or duty manager
- Always conduct yourself in a professional manner
- Respond appropriately to emergencies and incidents
- Deal with conflict in an appropriate and professional manner when required
- Write up incidents to the standard expected by Management
- Carry out ID checks
- Remain vigilant to Health and Safety risks and report any concerns
- Monitor the site and identify any suspicious activity or potential security risks
- Work proactively and confidently on own initiative
- Ensure that the reception area, foyer, staff area and boardroom are kept clean by supervising cleaning staff members
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision "We look after our people; our people look after our clients. We aim to retain and attract the very best of both".
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
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Contract Support Officer (Experienced) - City of London employer: Team Ward
At Ward Security, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. Located in the heart of London, our Deputy Security Manager role not only provides competitive benefits such as financial support for SIA licensing and a comprehensive rewards membership but also fosters career development through our in-house Training Academy and Leadership Development Programme. Join us to be part of a team that values diversity, promotes a positive work environment, and is dedicated to delivering outstanding service to our clients.
