Security Controller - London - SE1 3QU in City of London

Are you an experienced security professional with strong CCTV monitoring skills and the ability to stay calm and make decisions under pressure? Do you have excellent attention to detail, strong communication skills and the confidence to coordinate security responses in a busy corporate environment? We want to hear from you. Ward Security is looking for a professional and proactive Controller to join the team at one of our sites near London Bridge.

You'll play a key role in maintaining site security through CCTV surveillance, access control, alarm monitoring and effective incident coordination, working closely with on-site Security Officers, management and external partners.

Location: London, SE1 3QU

Pay Rate: £16.25 per hour.

Shift Pattern: 6 on 3 off - Days Nights

Requirement: Valid SIA CCTV Licence, SIA Security Licence, First Aid qualification and Fire Marshal qualification.

What you can expect:

• Employee Assistance Programme - Access to confidential support and expert advice, 24/7.
• ReWard Benefits Platform - Enjoy discounts on gym memberships, major retailers, travel, restaurants and supermarkets, plus cinema offers.
• SIA Licence Support - Support with relevant licence costs, subject to scheme terms.
• Life Assurance and Pension - Benefits designed to support your future and financial wellbeing.
• Training and Career Development - Opportunities to build your skills and progress within Ward.
• Employee Referral Scheme and Cycle to Work Scheme - Additional benefits to support you both at work and outside it.

About the Role:

As a Controller, you'll be responsible for monitoring security systems, identifying potential threats and coordinating the appropriate response to incidents across the site.

• CCTV and Surveillance: Proactively monitor live and recorded CCTV footage, identify suspicious activity, record incidents and provide authorised footage when required.
• Access Control and Alarms: Manage access control systems, investigate alarms, monitor fire and intruder alarm panels, and dispatch Security Officers where necessary.
• Incident Coordination: Communicate clearly with on-site officers, the Security Manager, other control room partners and relevant external agencies to support effective incident response.
• Intelligence and Risk Awareness: Monitor activity that may affect the site, identify potential threats and elevate concerns promptly.
• Records and Audits: Maintain accurate logbooks, incident records and control room documentation, complete CCTV audits and support compliance with site procedures.
• Emergency Response: Support emergency arrangements, evacuations and controlled movement in line with site procedures.
• Continuous Improvement: Contribute to the review of Standard Operating Procedures, risk assessments and control room processes.
• Professional Standards: Maintain confidentiality, follow data protection requirements and deliver a professional, customer-focused service at all times.

What we're looking for:

• A valid SIA CCTV Licence and SIA Security Licence.
• First Aid and Fire Marshal qualifications.
• Experience in a security control room or Controller role.
• Confident use of CCTV, radio equipment, access control software and monitoring systems.
• Good IT skills, including Microsoft Windows, SharePoint, Outlook, Word and Excel.
• Excellent observation, communication, reporting and organisational skills.
• The ability to multitask, prioritise and make sound decisions under pressure.
• A professional, reliable and proactive approach, with strong teamwork and customer service skills.
• An understanding of Health and Safety, confidentiality, data protection and equality, diversity and inclusion.

What happens next?

Our Talent Team carefully reviews every application and is here to support you throughout your recruitment journey. We'll keep you informed at every stage and, whatever the outcome, we'll always get back to you.

Ready to Take the Next Step? If you're ready to take on a key security control room role at one of our sites in London Bridge and bring your experience, professionalism and attention to detail to Ward Security, we'd love to hear from you.

Who We Are: With over 1600+ of our amazing people operating nationally, we seek the best talent to uphold our vision: "To lead our sector by what we believe in, not our market share." Ward Security is a leading security specialist, delivering security strategies, solutions, and services to businesses across the UK.

Why Work for Us? At Ward, we value individuals who take pride in their work, demonstrate professionalism and are committed to delivering exceptional service. In return, we recognise and celebrate the contributions our people make, creating an environment where everyone has the opportunity to feel valued and succeed.

Your wellbeing matters. We're committed to supporting the mental health and wellbeing of our people through our dedicated in-house Mental Health Team and Wellbeing Platform. We're passionate about creating a supportive workplace where our people feel cared for, respected and empowered to thrive.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.

As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.