Front of House Officer - Birmingham

Are you an experienced Front of House Security Officer with exceptional customer service skills?

Can you maintain a positive mindset, think on your feet and deliver a first-class experience, whatever challenge comes your way?

We are looking for an experienced, professional and adaptable Front of House Security Officer to join our team at one of Birmingham's newest landmark buildings.

This is an exciting opportunity to become part of a prestigious, brand-new environment where security, professionalism and exceptional customer service are equally important.

As a Security Officer, you will be one of the first points of contact for tenants, visitors and contractors. You'll play a key role in creating a safe, welcoming and professional environment and who can build positive relationships, communicate confidently and professionally, and remain composed when dealing with high-expectation tenants or difficult situations.

Your ability to turn a challenging interaction into a positive experience will be just as important as your security knowledge.

The Role

Position: Security Officer

Pay Rate: £15.00 p/h

Hours: Average 42 hours per 2 weeks - Nights and Weekends

Location: Birmingham

Licence: CCTV and DS SIA licence essential

What You'll Be Doing

• Provide a professional, welcoming and highly visible security presence throughout the building.
• Act as a key point of contact for tenants, visitors, contractors and staff.
• Deliver exceptional customer service at every interaction.
• Build positive and professional relationships with tenants and building users.
• Handle complaints, concerns and challenging conversations calmly and professionally.
• Respond appropriately to high-expectation tenants, ensuring concerns are acknowledged and dealt with effectively.
• Use strong communication and conflict-management skills to de-escalate situations.
• Provide clear and concise information in person, over the telephone and via email.
• Carry out ID and access-control checks in line with site procedures.
• Remain vigilant and proactive in identifying security, safety and Health & Safety risks.
• Respond quickly and appropriately to emergencies and incidents.
• Report any issues to the Supervisor or Duty Manager.
• Complete accurate and professional incident reports.
• Operate security, detection and emergency equipment as required.
• Work independently and use your initiative when issues arise.
• Maintain a consistently professional appearance, attitude and demeanour.
• Support the smooth operation of reception, foyer and communal areas.
• Work collaboratively with colleagues and other building service teams to maintain a first-class environment.

What We're Looking For

You’ll be a confident people person who understands that outstanding security is about much more than simply protecting a building.

We’re looking for someone who has:

• A valid SIA Licence.
• Previous experience within a corporate security environment.
• Proven experience delivering exceptional customer service.
• Confidence handling complaints and challenging situations.
• The ability to communicate effectively with people at all levels.
• A calm, positive and professional approach under pressure.
• Excellent verbal and written communication skills.
• The ability to produce clear and concise incident reports.
• Strong observation skills and attention to detail.
• A proactive and resourceful approach to problem solving.
• The confidence to work independently and use your own initiative.
• Good organisational and IT skills.
• The ability to operate security and emergency systems.
• A professional appearance and positive attitude.
• A 5-year checkable employment history.

Why Join Us?

This is a fantastic opportunity to join a prestigious, brand-new Birmingham landmark and become part of a professional security team where your customer service skills, attitude and professionalism will make a real difference every day.

Benefits include:

• Cycle to Work salary sacrifice scheme
• Company Pension Scheme
• Life Assurance
• Employee Referral Scheme
• Training, development and career progression opportunities

Through our ReWard membership, you’ll also have access to:

• Discounted gym memberships
• Discounts with major retailers and travel suppliers
• Restaurant and supermarket vouchers
• Discounted cinema tickets
• Access to a 24/7 Employee Assistance Programme

Who We Are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision \"We look after our people; our people look after our clients. We aim to retain and attract the very best of both\".

Why Work For Us?

Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in‑house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in‑house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.