At a Glance
- Tasks: Be the first point of contact for customers and ensure smooth event operations.
- Company: Join TeamSport, the UK's leading indoor karting company with exciting multi-activity experiences.
- Benefits: Enjoy discounted karting, food, drinks, and a rewards platform.
- Other info: Flexible shifts available, including weekends, with great opportunities for growth.
- Why this job: Kickstart your career in a fun, energetic environment while making a positive community impact.
- Qualifications: Customer service experience, strong communication skills, and a positive team spirit.
The predicted salary is between 24000 - 36000 £ per year.
Various contracts available:
8 hours
35 hours
The Role:
We are looking for an Event Coordinator to join our friendly and growing team!
You will be the first point of contact for our customers, providing exceptional service and ensuring a smooth journey from the moment they interact with TeamSport. This fast‑paced and exciting position requires strong customer service skills, attention to detail, multitasking abilities and a pro‑active approach.
What will I be doing?
- Handle incoming calls from existing and potential customers, providing information on karting availability and assisting with bookings.
- Respond to sales enquiries via email and live chat, delivering the same level of service as provided on calls. Proactively make outgoing calls to quickly resolve customer enquiries or issues (no cold calling involved).
- Perform basic administrative tasks such as payment reconciliation, call logging, and system updates.
- Collaborate with our track teams to ensure smooth event operations and effective diary management.
- Work within the designated shift patterns, including weekends, to ensure phone lines are covered during operating hours.
What we need from you
- Previous experience in customer service roles is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast‑paced environment.
- Sales experience and the ability to identify upselling opportunities.
- Self‑motivated, positive attitude, and a team player.
- Flexibility to work weekends as part of the regular schedule.
Hours
Due to the nature of our business we are open all year round except Christmas day.
The shifts available are:
9:00 - 17:30
10:00 - 18:30
This would include one day on the weekend and a day off in the week.
Best Places to Work
Enjoy go-karting from £1, discounted food and drinks, and a benefits rewards platform. Join a team that values your energy and enthusiasm.
#J-18808-LjbffrSupport Office - Farnham employer: Team Sport
At TeamSport, we pride ourselves on being the leading indoor karting company in the UK, offering a vibrant work culture that values energy, enthusiasm, and community impact. As an Event Coordinator in our Farnham Support Office, you'll enjoy competitive benefits like discounted karting and food, alongside ample opportunities for personal and professional growth within a supportive team environment. Join us to make unforgettable customer experiences while having fun in a dynamic and fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Support Office - Farnham
✨Tip Number 1
Get to know TeamSport! Research our values and what makes us tick. When you understand our vibe, you can tailor your approach during interviews and show us how you fit right in.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for our customers, role-play common scenarios with friends or family. This will help you feel more confident and ready to impress us.
✨Tip Number 3
Be proactive! If you have questions about the role or the company, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrates your enthusiasm for joining our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're serious about wanting to be part of the TeamSport family.
We think you need these skills to ace Support Office - Farnham
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service and fun shine through! We love seeing candidates who are excited about the role and our company culture.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience. Mention any previous customer service roles and how they’ve prepared you for this fast-paced environment.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Team Sport
✨Know Your Stuff
Before the interview, make sure you know all about TeamSport and what they stand for. Familiarise yourself with their values like 'Put the Customer on Pole' and 'Fuelled by Fun'. This will show that you're genuinely interested in the company and its mission.
✨Show Off Your Customer Service Skills
Since the role is all about providing exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where your attention to detail made a difference.
✨Be Ready to Multitask
The job requires multitasking, so during the interview, be prepared to discuss how you handle multiple tasks at once. You might even want to practice answering questions while jotting down notes to demonstrate your ability to juggle responsibilities.
✨Ask Questions That Matter
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture or how they support internal development. This shows that you’re not just looking for any job, but you’re keen on growing with TeamSport.
