At a Glance
- Tasks: Be the friendly face of our brand, supporting drivers and ensuring smooth events.
- Company: Exciting race event company with a vibrant atmosphere.
- Benefits: Flexible shifts, team discounts, and a fun work environment.
- Other info: Opportunities for growth in a dynamic and energetic setting.
- Why this job: Join us to engage with customers and be part of thrilling race events.
- Qualifications: Friendly, customer-focused, and a great team player.
The predicted salary is between 20000 - 25000 £ per year.
The Role
We are recruiting for a customer-facing, split role position which we refer to as a Host/Marshal. The split role is highly critical to us as you're the friendly face of our brand, the person our drivers will look to for support.
As a Host, you will be responsible for:
- Greeting and registering drivers
- Conducting group briefings
- Commentating on races and waving the flag
- Giving tips on how to race faster and better
- Re-fuelling customers with food and drink from the snack bar
- Meeting team sales targets
- Upselling merchandise, offers, events and memberships
- Ensuring events are hassle-free
- Contributing to maintaining and exceeding sales and mystery visit targets
On a different day, you may be a Marshal, which involves:
- Checking karts comply with our strict health and safety guidelines at the beginning of a shift
- Test driving karts for our mechanics
- Helping customers into karts and with their race suits and helmets
- Checking the grid before the start of a race
- Being on hand to marshal events
- Waving flags to keep customers safe
- Helping those that spin off back into the action
Required Skills:
- Friendly and approachable
- Customer-focused
- Positive and proactive attitude
- Great eye for detail
- Effective communication
- Team player
Shift Information:
Shifts are available from Monday to Sunday, including weekends and evenings on a 4, 12, 20 or 30-hour per week contract. Flexibility is vital for this role; weekend and evening work is essential.
Race Event Host & Marshal – Customer-Facing Role in Stoke-on-Trent employer: Team Sport
Join our dynamic team as a Race Event Host & Marshal, where you'll be at the heart of an exciting and fast-paced environment. We pride ourselves on fostering a supportive work culture that values teamwork and personal growth, offering flexible shifts to accommodate your lifestyle while ensuring you have the opportunity to engage with customers and enhance their racing experience. With competitive benefits and a focus on employee development, this role is perfect for those looking to make a meaningful impact in a fun and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Race Event Host & Marshal – Customer-Facing Role in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research their events and customer interactions. This will help you connect with the team during interviews and show that you're genuinely interested in being the friendly face of their brand.
✨Tip Number 2
Practice your communication skills! As a Host/Marshal, you'll need to engage with drivers and ensure they have a great experience. Try role-playing scenarios with friends to boost your confidence and get comfortable with the job's demands.
✨Tip Number 3
Show off your positive attitude! During interviews, share examples of how you've handled challenging situations with a smile. Employers love candidates who can keep things upbeat, especially in a customer-facing role like this one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to jump into the action as a Host/Marshal!
We think you need these skills to ace Race Event Host & Marshal – Customer-Facing Role in Stoke-on-Trent
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable side. Remember, we’re looking for someone who can connect with our drivers!
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role. If you've got experience in customer service or a knack for communication, shout about it! We love seeing how you can contribute to making our events hassle-free.
Show Your Passion:Let us know why you’re excited about this role! Whether it's your love for racing or your enthusiasm for working with people, sharing your passion can really make your application stand out. We want team players who are as pumped about this as we are!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Team Sport
✨Show Your Friendly Side
Since this role is all about being the friendly face of the brand, make sure to showcase your approachable personality during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a customer. This will demonstrate that you can create a welcoming atmosphere.
✨Know the Role Inside Out
Familiarise yourself with both the Host and Marshal responsibilities. Be ready to discuss how you would greet drivers, conduct briefings, and ensure safety on the track. Showing that you understand the nuances of both roles will impress the interviewers and highlight your commitment.
✨Demonstrate Team Spirit
This position requires a great team player attitude. Share examples from your past experiences where you worked effectively in a team, especially in customer-facing roles. Highlight how you contributed to achieving team goals or sales targets, as this aligns perfectly with what they’re looking for.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or ensuring safety during a race. Think through your responses ahead of time, focusing on your problem-solving skills and proactive attitude. This will show that you can think on your feet and handle challenges effectively.
