At a Glance
- Tasks: Be the friendly face of our brand, supporting drivers and ensuring smooth events.
- Company: Exciting racing venue with a vibrant atmosphere and a focus on customer experience.
- Benefits: Flexible shifts, competitive pay, and opportunities to develop your skills.
- Other info: Perfect for those who love fast-paced environments and teamwork.
- Why this job: Join a fun team, engage with customers, and be part of thrilling race events.
- Qualifications: Must be friendly, proactive, and a great communicator.
The predicted salary is between 20000 - 25000 £ per year.
We are recruiting for a customer-facing, split role position which we refer to as a Host/Marshal. The split role is highly critical to us as you're the friendly face of our brand, the person our drivers will look to for support.
As a Host, you will be responsible for:
- Greeting and registering drivers
- Conducting group briefings
- Commentating on races and waving the flag
- Giving tips on how to race faster and better
- Re‑fuelling customers with food and drink from the snack bar
- Meeting team sales targets
- Upselling merchandise, offers, events and memberships
- Ensuring events are hassle‑free
- Contributing to maintaining and exceeding sales and mystery visit targets
On a different day, you may be a Marshal, which involves:
- Checking karts comply with our strict health and safety guidelines at the beginning of a shift
- Test driving karts for our mechanics
- Helping customers into karts and with their race suits and helmets
- Checking the grid before the start of a race
- Being on hand to marshal events
- Waving flags to keep customers safe
- Helping those that spin off back into the action
Required Skills:
- Friendly and approachable
- Customer‑focused
- Positive and proactive attitude
- Great eye for detail
- Effective communication
- Team player
Shift Information:
Shifts are available from Monday to Sunday, including weekends and evenings on a 4, 12, 20 or 30‑hour per week contract. Flexibility is vital for this role; weekend and evening work is essential.
Race Event Host & Marshal – Customer-Facing Role employer: Team Sport
Join our dynamic team as a Race Event Host & Marshal, where you'll be at the heart of an exhilarating environment that values customer engagement and teamwork. We pride ourselves on fostering a supportive work culture that encourages personal growth and offers flexible shifts to accommodate your lifestyle. With opportunities for upselling and contributing to event success, you'll not only enhance your skills but also enjoy unique perks in a vibrant location that celebrates motorsport and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Race Event Host & Marshal – Customer-Facing Role
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as that friendly face they’re looking for.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with drivers and team members, role-play common scenarios. This will help you feel more confident when it comes to greeting and supporting customers on race day.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure your personality shines through. Let them see your passion for racing and customer service – it’s all about being proactive and positive!
✨Tip Number 4
Be flexible and ready to adapt! Highlight your availability for various shifts during the application process. They need someone who can jump into different roles, so showing your willingness to take on both Host and Marshal duties will set you apart.
We think you need these skills to ace Race Event Host & Marshal – Customer-Facing Role
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the friendly and approachable side of you that will make our drivers feel welcome.
Show Your Passion:Make sure to express your enthusiasm for customer service and racing. We love candidates who are excited about the role and can share their passion for creating a great experience for our customers.
Highlight Relevant Experience:If you've got any previous experience in customer-facing roles or events, don’t hold back! Share those stories with us, as they’ll show how you can contribute to making our events hassle-free.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Team Sport
✨Show Your Friendly Side
As a Host/Marshal, being approachable is key. During the interview, make sure to smile and engage with your interviewer. Practice friendly greetings and show enthusiasm for customer interaction, as this role is all about being the welcoming face of the brand.
✨Know the Role Inside Out
Familiarise yourself with both the Host and Marshal responsibilities. Be ready to discuss how you would handle tasks like conducting group briefings or ensuring safety compliance. This shows that you’re not just interested in the job, but you understand what it entails.
✨Demonstrate Team Spirit
This position requires a strong team player. Share examples from your past experiences where you worked effectively within a team. Highlight how you contributed to achieving goals, whether it was upselling merchandise or ensuring a smooth event.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult customer or managing a race delay. Think through your responses ahead of time, focusing on your problem-solving skills and positive attitude. This will help you stand out as proactive and customer-focused.
