At a Glance
- Tasks: Lead the Front of House team and ensure a world-class customer experience.
- Company: Join a vibrant leisure and hospitality business with a focus on teamwork.
- Benefits: Enjoy flexible hours, quarterly bonuses, and opportunities for career progression.
- Other info: Dynamic role with flexible shifts, including evenings and weekends.
- Why this job: Be the face of customer service and make a real impact in a fun environment.
- Qualifications: 1 year of team leader experience in Leisure/Hospitality and a friendly attitude.
The predicted salary is between 12 - 15 £ per hour.
The Front of House Manager role ensures all team members are fully trained in all key aspects to deliver the key mission set out by the business. As the face of TeamSport customer service, you must always strive to deliver a world‐class customer experience whilst maximising secondary spending throughout all key areas. Your key role will be based in the reception area of the business.
About you
- Ideally at least 1 year of team leader experience within the Leisure/Hospitality Industry
- The ability to work flexible hours, including evenings and weekends
- Enthusiastic and proactive
- The ability to lead, manage and motivate a team to drive results
- Approachable and friendly – a real people person
What you will be doing
- Managing and leading the Front of House team
- Meet and greet customers, providing a fantastic customer experience for all
- Directly manage the day‐to‐day operation of Front of House ensuring that safety remains at the forefront of all crew members working at the site
- Ensure the Brand Standards are adhered to at all times
- Make sure the Standard Operating Procedures are continuously and rigorously followed and understood by all crew members through regular training sessions and comprehensive inductions
- Managing all administration, including rotas, compliance with Health and Safety, stock control and training
- Take part in Recruitment Sessions at track
- Work with the General Manager to achieve and exceed levels of profitability
This is a part‐time position; shifts are based on 30 hours per week. Monday to Sunday, including weekends and late evenings. Flexibility is vital for this role. In return, we offer a great place to work, quarterly bonuses and career progression.
Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies.
Front Of House Manager - Part Time in London employer: Team Sport
At TeamSport, we pride ourselves on creating a vibrant and supportive work environment where our Front of House Managers can thrive. With a focus on delivering exceptional customer experiences, we offer flexible working hours, competitive quarterly bonuses, and ample opportunities for career progression within the leisure and hospitality industry. Join us in fostering a culture of teamwork and excellence, where your leadership skills will be valued and developed.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Manager - Part Time in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Team Sport and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front Of House Manager - Part Time in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Team Sport that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Team Sport.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Team Sport get a sense of who you are beyond your experience!
How to prepare for a job interview at Team Sport
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Team Sport and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
