General Manager in Harlow

About Us

TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 37 tracks in the UK, 3 in Germany and 3 in the Netherlands and we are expanding further. We also offer a mix of multi-activity experiences like mini‑golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options.

Why Join Us?

• At TeamSport, we encourage the growth of future managers by promoting internal development and upskilling opportunities.
• Beyond being Carbon Neutral, we’re actively making a positive impact in the communities we touch.
• Enjoy go‑karting from £1, discounted food and drinks, and a benefits rewards platform.

Our Values

• Put the Customer on Pole: Make every karting experience unforgettable.
• One Crew: We’re a close‑knit team, fuelled by energy and fun!
• Stand Up and Stand Out: We Innovate, lead, and make our mark in the industry.
• Emphasis on Small Details: We get that the little things matter.
• Fuelled by Fun: It’s not just a job; it’s about enjoying what we do.

The Role

Reporting directly to the Regional Operations Director you’ll take the lead in making sure our daily operations run smoothly and to the highest standard. You’ll ensure all company procedures are followed, wage budgets are kept on track, and every department delivers great service, safely and consistently. You will continue to coach and grow your crew members and assist the wider business in being recognised as a Great Place to Work.

About You

• You’re a motivator with strong leadership skills.
• Your communication is top‑notch, with a leadership style that adapts to the situation and the person.
• Flexibility is your middle name; our operation runs 7 days a week, from dawn till dusk.
• You’re a pro at influencing and collaborating across all levels of the business.
• You’ve got a knack for proactive organisation and time management.
• Promoting equality, diversity, and an inclusive work environment is second nature.
• You’ve got the lowdown on Health and Safety, Food, and Consumer legislation.

Your Duties

• Lead the team to hit all departmental KPIs, including wage ratio and financial targets.
• Foster collaboration between departments for stakeholder satisfaction and service level agreement adherence.
• Keep all departments running smoothly, maintaining top‑notch service and safety in line with Standard Operating Procedures (SOP).
• Manage departmental budgets like a pro, keeping costs within limits and maximising profitability.
• Always on the lookout for new revenue streams to boost the bottom line.
• Ensure all team members follow company policies, Health and Safety requirements, and relevant legislation to minimise risks and protect the business’s reputation.
• Offer oversight and support to prevent accidents and maintain consistency across all areas.
• Build a culture of effective people management through recruitment, performance management, training, and talent management.

Please Note

As a leisure and hospitality business, our peak times are during evenings and weekends. Therefore, flexibility to work during these hours is essential for this role. You are likely to have one in three weekends off. Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies.

Ready to Join the Race? Apply now to be part of an amazing team! If you are shortlisted, you will receive an email from the recruitment team with next steps.