At a Glance
- Tasks: Oversee daily operations and bar management at our exciting karting track.
- Company: Join a fun-driven team in the leisure and hospitality industry.
- Benefits: Enjoy discounted go-karts, food, drinks, and comprehensive training.
- Other info: Flexible hours with opportunities for growth in a vibrant environment.
- Why this job: Be the right-hand person to the GM and make a real impact!
- Qualifications: Experience in operations management and strong people skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
As the right‑hand person to the General Manager, you will oversee daily operations at our karting track, focusing on bar operations, KPI achievement, revenue growth, and people management.
Responsibilities
- Assist the GM in overseeing daily operations at the site, with a particular focus on bar operations.
- Aid the team in achieving robust KPI results, including wage ratios and profitability.
- Drive revenue and profitability, contributing to corporate sales development.
- Assist the GM in effective people management, covering recruitment, talent development, training and performance management.
- Prioritise customer satisfaction and foster a positive, fun‑driven atmosphere for the team.
- Ensure the track is a thriving destination, delivering an exceptional customer experience.
Requirements
- Experience in operations management, preferably in leisure or hospitality, with a track record of meeting KPIs.
- Strong people management and coaching skills.
- Excellent communication skills.
- Flexibility to work evenings, weekends and be on call one in three weekends off.
Benefits
- Enjoy go‑karts from £1 and discounted food and drinks.
- Access to a benefits rewards platform.
- Comprehensive training and development opportunities.
Legal
Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies.
Assistant General Manager in Harlow employer: Team Sport
As an Assistant General Manager at our vibrant karting track, you will thrive in a dynamic work environment that prioritises fun and customer satisfaction. We offer comprehensive training and development opportunities, alongside unique benefits such as discounted go-karting and food, ensuring that our employees not only grow professionally but also enjoy their time at work. Join us to be part of a team that values your contributions and fosters a positive atmosphere for both staff and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Harlow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Team Sport. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Team Sport
Don't be shy about reaching out to Team Sport directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager in Harlow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Team Sport and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Team Sport
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
