At a Glance
- Tasks: Lead daily operations, ensuring top-notch service and team development.
- Company: Join a vibrant leisure and hospitality business at Brent Cross.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic, inclusive setting.
- Why this job: Make a real impact by creating a fantastic workplace and visitor experience.
- Qualifications: Strong leadership skills and a knack for motivating teams.
The predicted salary is between 30000 - 40000 £ per year.
The Role
Reporting directly to the Regional Operations Director you will take the lead in ensuring daily operations run smoothly and to the highest standard. You will ensure all company procedures are followed, wage budgets are kept on track, and every department delivers great service safely and consistently. You will coach and develop your crew, keep an eye on standards, and play a key part in making Brent Cross a brilliant place to work and visit.
What we are looking for
You will be a hands‑on operator who sets the tone for the whole site. You will be on the ground, working alongside your crew — especially during busy weekends and evenings — ensuring all company procedures are followed, wage budgets stay on track, and standards are consistently high. You will lead by example, coach and develop your team, and help make Brent Cross a standout place to work and visit.
About you
You are a motivator with strong leadership skills. Your communication is top‑notch, with a leadership style that adapts to the situation and the person. Flexibility is your middle name; the operation runs 7 days a week, from dawn to dusk. You are skilled at influencing and collaborating across all levels of the business. Proactive organisation and time management are your strengths; promoting equality, diversity, and an inclusive work environment is second nature. You are knowledgeable about Health and Safety, Food, and Consumer legislation.
Your Duties
- Lead the team to hit all departmental KPIs, including wage ratio and financial targets.
- Foster collaboration between departments for stakeholder satisfaction and service level agreement adherence.
- Keep all departments running smoothly, maintaining top‑notch service and safety in line with Standard Operating Procedures (SOP).
- Manage departmental budgets, keeping costs within limits and maximising profitability.
- Always look for new revenue streams to boost the bottom line.
- Ensure all team members follow company policies, Health and Safety requirements, and relevant legislation to minimise risks and protect the business’s reputation.
- Offer oversight and support to prevent accidents and maintain consistency across all areas.
- Build a culture of effective people management through recruitment, performance management, training, and talent management.
Note: As a leisure and hospitality business, peak times are during evenings and weekends. Flexibility to work during these hours is essential for this role. You may have one in three weekends off.
Ready to Join the Race? Apply now to be part of an amazing team! If you are shortlisted, you will receive an email from the recruitment team with next steps. Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies.
General Manager employer: Team Sport
As a General Manager at Brent Cross, you will be part of a vibrant and dynamic work culture that prioritises employee development and collaboration. With a strong focus on coaching and leadership, the company offers ample opportunities for personal growth while ensuring a safe and inclusive environment. Enjoy the unique advantage of working in a bustling location that attracts visitors, making every day an exciting challenge as you lead your team to deliver exceptional service.
