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- Tasks: Lead daily operations and manage the business aspects of our exciting karting tracks.
- Company: Join TeamSport, the UK's top indoor karting company with a fun mix of activities!
- Benefits: Enjoy discounted go-karting, food, drinks, and a rewards platform for your hard work.
- Why this job: Be part of a vibrant team that values energy, fun, and community impact.
- Qualifications: Looking for a dynamic leader with leisure and F&B experience to inspire our crew.
- Other info: Flexibility is key; we operate 7 days a week, and a DBS check is required.
The predicted salary is between 36000 - 60000 £ per year.
**6 Month Fixed Term Contract**
About Us:
TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 35 tracks in the UK, 3 in Germany and 2 in the Netherlands and we are expanding further…but it’s not just about karting! We also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options.
Why Join Us?
A Career in the Fast Lane:
85% of our Senior Managers come through the ranks internally.
Community Champions:
Beyond being Carbon Neutral, we’re actively making a positive impact in the communities we touch. Join us in supporting causes and charities that resonate with today’s generation.
Best Places to Work:
Enjoy go-karting from £1, discounted food and drinks, and a benefits rewards platform. Join a team that values your energy and enthusiasm.
Our Values:
- Put the Customer on Pole: Make every karting experience unforgettable.
- One Crew: We’re a close-knit team, fuelled by energy and fun!
- Stand Up and Stand Out: We Innovate, lead, and make our mark in the industry.
- Emphasis on Small Details: We get that the little things matter.
- Fuelled by Fun: It’s not just a job; it’s about enjoying what we do.
The Role:
We are looking for a Dutch speaking Customer Service Agent to join our friendly and growing team in our Warrington Office.
You will be the first point of contact for our customers, providing exceptional service and ensuring a smooth journey from the moment they interact with TeamSport. This fast-paced and exciting position requires strong customer service skills, attention to detail, multitasking abilities and a pro-active approach.
What will I be doing?
- Handle incoming calls from existing and potential customers in the Netherlands, providing information on karting availability and assisting with bookings.
- Respond to sales enquiries via email and live chat, delivering the same level of service as provided on calls.
Proactively make outgoing calls to quickly resolve customer enquiries or issues (no cold calling involved). - Perform basic administrative tasks such as payment reconciliation, call logging, and system updates.
- Collaborate with our track teams to ensure smooth event operations and effective diary management.
- Work within the designated shift patterns, including weekends, to ensure phone lines are covered during operating hours.
What we need from you
- Previous experience in customer service roles is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Sales experience and the ability to identify upselling opportunities.
- Self-motivated, positive attitude, and a team player.
- Flexibility to work weekends as part of the regular schedule.
Hours
Due to the nature of our business we are open all year round except Christmas day.
The shifts available are:
9:00 – 17:30
10:00 – 18:30
This would include one day on the weekend and a day off in the week- we can be flexible!
#SWA
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General Manager employer: Team Sport
Contact Detail:
Team Sport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the unique offerings of TeamSport, such as their multi-activity experiences and commitment to community engagement. This knowledge will help you demonstrate your alignment with their values during interviews.
✨Tip Number 2
Highlight your leadership experience in leisure and F&B sectors, especially if you've managed multiple sites. Be ready to share specific examples of how you've successfully led teams to exceed KPIs in previous roles.
✨Tip Number 3
Showcase your adaptability and flexibility, as the role requires managing operations seven days a week. Prepare to discuss how you've effectively handled dynamic work environments and maintained high service standards.
✨Tip Number 4
Emphasize your understanding of Health and Safety regulations and your proactive approach to risk management. Being able to articulate how you've ensured compliance in past roles will set you apart as a candidate.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand TeamSport's values and culture. Highlight how your personal values align with theirs in your application.
Tailor Your CV: Make sure your CV reflects your leadership experience and any relevant background in leisure and food & beverage operations. Use specific examples that demonstrate your ability to manage teams and exceed KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your leadership style and how you plan to motivate and develop your team to achieve operational excellence.
Showcase Relevant Skills: Emphasize your skills in communication, time management, and proactive organization. Mention your knowledge of Health and Safety regulations and how you ensure compliance within your team.
How to prepare for a job interview at Team Sport
✨Show Your Leadership Skills
As a General Manager, demonstrating your leadership abilities is crucial. Be prepared to share specific examples of how you've successfully led teams in the past, focusing on your ability to motivate and inspire others.
✨Understand the Business Operations
Familiarize yourself with the operational procedures and financial management aspects of the role. Highlight your experience in managing budgets and achieving KPIs, as this will show that you can handle the responsibilities of overseeing daily operations.
✨Emphasize Customer Experience
Since TeamSport values customer satisfaction, be ready to discuss how you've previously enhanced customer experiences. Share ideas on how you would ensure every karting experience is unforgettable and aligns with the company's values.
✨Demonstrate Flexibility and Adaptability
The role requires flexibility due to the 7-day operation. Discuss your ability to adapt your leadership style to different situations and team members, showcasing your proactive approach to problem-solving and time management.
