At a Glance
- Tasks: Provide exceptional customer service and assist with bookings in a fast-paced environment.
- Company: Join TeamSport, the UK's leading indoor karting company with exciting multi-activity experiences.
- Benefits: Enjoy discounted karting, food, drinks, and a rewards platform for your hard work.
- Other info: Flexible shifts available, including weekends, with great career growth opportunities.
- Why this job: Be part of a fun team that values energy, enthusiasm, and community impact.
- Qualifications: Customer service experience, strong communication skills, and a positive, self-motivated attitude.
The predicted salary is between 18900 - 23100 £ per year.
About Us: TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 38 tracks in the UK, 3 in Germany and 3 in the Netherlands and we are expanding further. We also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options.
Why Join Us?
- A Career in the Fast Lane: At TeamSport, we encourage the growth of future managers by promoting internal development and upskilling opportunities.
- Community Champions: Beyond being Carbon Neutral, we're actively making a positive impact in the communities we touch.
- Best Places to Work: Enjoy go-karting from £1, discounted food and drinks, and a benefits rewards platform.
Our Values:
- Put the Customer on Pole: Make every karting experience unforgettable.
- One Crew: We're a close-knit team, fuelled by energy and fun!
- Stand Up and Stand Out: We Innovate, lead, and make our mark in the industry.
- Emphasis on Small Details: We get that the little things matter.
- Fuelled by Fun: It's not just a job; it's about enjoying what we do.
The Role: We are looking for an Event Coordinator to join our friendly and growing team in our Head Office in Farnham. You will be the first point of contact for our customers, providing exceptional service and ensuring a smooth journey from the moment they interact with TeamSport. This fast-paced and exciting position requires strong customer service skills, attention to detail, multitasking abilities and a pro-active approach.
What will I be doing?
- Handle incoming calls from existing and potential customers, providing information on karting availability and assisting with bookings.
- Respond to sales enquiries via email and live chat, delivering the same level of service as provided on calls.
- Proactively make outgoing calls to quickly resolve customer enquiries or issues (no cold calling involved).
- Perform basic administrative tasks such as payment reconciliation, call logging, and system updates.
- Collaborate with our track teams to ensure smooth event operations and effective diary management.
- Work within the designated shift patterns, including weekends, to ensure phone lines are covered during operating hours.
What we need from you:
- Previous experience in customer service roles is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Sales experience and the ability to identify upselling opportunities.
- Self-motivated, positive attitude, and a team player.
- Flexibility to work weekends as part of the regular schedule.
Hours: Due to the nature of our business we are open all year round except Christmas day. The shifts available are: 9:00 - 17:30, 10:00 - 18:30. This would include one day on the weekend and a day off in the week - we can be flexible!
Customer Service Advisor in Farnham employer: Team Sport
At TeamSport, we pride ourselves on being the leading indoor karting company in the UK, offering a vibrant work culture that prioritises safety, service excellence, and employee development. Located in Basildon, our team enjoys a supportive environment where coaching and collaboration are key, alongside competitive benefits and opportunities for growth within the organisation. Join us to be part of a dynamic team that values inclusion and strives to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Farnham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Team Sport. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Team Sport before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Farnham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Team Sport:Your cover letter is your chance to shine! Tell us why you want to work at Team Sport specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Team Sport!
How to prepare for a job interview at Team Sport
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
