At a Glance
- Tasks: Lead the Front of House team and ensure a world-class customer experience.
- Company: Join a vibrant leisure and hospitality business with a focus on teamwork.
- Benefits: Enjoy flexible hours, quarterly bonuses, and opportunities for career progression.
- Other info: Must be flexible with hours, including evenings and weekends.
- Why this job: Be the face of customer service and make a real impact in a fun environment.
- Qualifications: 1 year of team leader experience in leisure or hospitality is preferred.
The predicted salary is between 12 - 15 £ per hour.
The Front of House Manager role ensures all team members are fully trained in all key aspects to deliver the key mission set out by the business. As the face of TeamSport customer service, you must always strive to deliver a world‑class customer experience whilst maximising secondary spending throughout all key areas. Your key role will be based in the reception area of the business.
About you
- Ideally at least 1 year of team leader experience within the Leisure/Hospitality Industry
- The ability to work flexible hours, including evenings and weekends
- Enthusiastic and proactive
- The ability to lead, manage and motivate a team to drive results
- Approachable and friendly – a real people person
What you will be doing
- Managing and leading the Front of House team
- Meet and greet customers, providing a fantastic customer experience for all
- Directly manage the day‑to‑day operation of Front of House ensuring that safety remains at the forefront of all crew members working at the site
- Ensure the Brand Standards are adhered to at all times
- Make sure the Standard Operating Procedures are continuously and rigorously followed and understood by all crew members through regular training sessions and comprehensive inductions
- Managing all administration, including rotas, compliance with Health and Safety, stock control and training
- Take part in Recruitment Sessions at track
- Work with the General Manager to achieve and exceed levels of profitability
This is a part‑time position; shifts are based on 30 hours per week. Monday to Sunday, including weekends and late evenings. Flexibility is vital for this role. In return, we offer a great place to work, quarterly bonuses and career progression.
Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies.
Front Of House Manager - Part Time in Cambuslang employer: Team Sport
At TeamSport, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is empowered to deliver exceptional customer experiences. As a Front of House Manager, you'll enjoy flexible working hours, competitive quarterly bonuses, and ample opportunities for career progression within the leisure and hospitality industry, all while being part of a dynamic team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Manager - Part Time in Cambuslang
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your people skills! As a Front of House Manager, you'll be the face of the business. Role-play common customer scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you figure out if the company is the right fit for you. Think about what you want to know about the team dynamics or training opportunities.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in making a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Front Of House Manager - Part Time in Cambuslang
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be enthusiastic and friendly in your tone. Remember, as a Front of House Manager, you're the face of our customer service!
Tailor Your Experience:Make sure to highlight your relevant experience in the Leisure or Hospitality industry. We’re looking for someone with at least a year of team leader experience, so connect your past roles to what we’re looking for in this position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Team Sport
✨Know the Company Inside Out
Before your interview, make sure you research TeamSport thoroughly. Understand their mission, values, and what sets them apart in the leisure and hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to lead and motivate a team. Prepare examples from your past experience where you've successfully managed a team or improved customer service. Highlight your ability to train staff and ensure adherence to brand standards.
✨Demonstrate Your Customer Service Passion
Since this role is all about delivering a world-class customer experience, be ready to discuss how you handle customer interactions. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Flexibility is Key
This position requires working flexible hours, including evenings and weekends. Be prepared to discuss your availability and willingness to adapt your schedule. Showing that you're open to working varied shifts will demonstrate your commitment to the role.
