At a Glance
- Tasks: Assist the GM in daily operations and drive team performance.
- Company: Join TeamSport, the UK's top indoor karting company with exciting multi-activity experiences.
- Benefits: Enjoy discounted karting, food, drinks, and a rewards platform.
- Other info: Evening and weekend flexibility is essential; 1 in 3 weekends off.
- Why this job: Be part of a fun, energetic team making a positive community impact.
- Qualifications: Looking for enthusiastic individuals with a passion for customer satisfaction and team management.
The predicted salary is between 30000 - 42000 £ per year.
About Us: TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 37 tracks in the UK, 3 in Germany and 3 in the Netherlands and we are expanding further. We also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options.
Why Join Us?
- A Career in the Fast Lane: At TeamSport, we encourage the growth of future managers by promoting internal development and upskilling opportunities.
- Community Champions: Beyond being Carbon Neutral, we are actively making a positive impact in the communities we touch. Join us in supporting causes and charities that resonate with today’s generation.
- Best Places to Work: Enjoy go-karting from £1, discounted food and drinks, and a benefits rewards platform. Join a team that values your energy and enthusiasm.
Our Values:
- Put the Customer on Pole: Make every karting experience unforgettable.
- One Crew: We are a close-knit team, fuelled by energy and fun!
- Stand Up and Stand Out: We innovate, lead, and make our mark in the industry.
- Emphasis on Small Details: We get that the little things matter.
- Fuelled by Fun: It’s not just a job; it’s about enjoying what we do.
The Role: As the right-hand person to the General Manager, you will oversee the pulse of our go-karting track’s daily operations and steer the business aspects. Your duties include fine-tuning operational procedures, supporting departmental heads, and keeping a keen eye on our financial track. Your ultimate goal is racing towards operational excellence, hitting those KPIs like a pro, while nurturing and growing your crew, ensuring each member accelerates to their fullest potential. You will play a pivotal role in ensuring our track is not just a workplace, but a thrilling destination, making every day a victory lap.
What you will be doing:
- You will assist the GM in overseeing daily operations at the site, with a particular focus on bar operations.
- You will aid the team in achieving robust KPI results, including wage ratios and profitability.
- You will excel in driving revenue and profitability, contributing to corporate sales development.
- You will assist the GM in effective people management, covering recruitment, talent development, training, and performance management.
- Prioritise customer satisfaction, demonstrating a willingness to go the extra mile.
Above all, we are seeking someone who is FUELLED BY FUN! In this lively environment, we need someone who embodies this spirit, fostering a positive attitude among the team to deliver the ultimate customer experience.
Please note: As we are a leisure and hospitality business, we come alive in the evenings and weekends. Therefore, evening and weekend working flexibility is essential for this role and you are likely to have 1 in 3 weekends off.
Ready to Join the Race? Apply now to be part of an amazing team! If you are shortlisted, you will receive an email from the recruitment team with next steps. Please note: Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies.
Assistant General Manager in Basildon employer: Team Sport
At TeamSport, we pride ourselves on being the leading indoor karting company in the UK, offering a vibrant work culture that champions internal growth and community engagement. With exciting benefits like discounted karting, food, and a rewards platform, we create an environment where every team member can thrive while having fun. Join us in making unforgettable experiences for our customers and be part of a close-knit team that values energy, innovation, and a commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Basildon
✨Tip Number 1
Familiarise yourself with TeamSport's values and culture. Show how your personal values align with theirs during any conversations or interviews. This will demonstrate that you're not just looking for a job, but that you genuinely want to be part of their team.
✨Tip Number 2
Highlight your experience in managing teams and driving operational excellence. Be ready to share specific examples of how you've successfully led a team or improved processes in previous roles, as this is crucial for the Assistant General Manager position.
✨Tip Number 3
Prepare to discuss your approach to customer satisfaction. Since TeamSport prioritises an unforgettable customer experience, think of ways you've gone above and beyond for customers in the past and be ready to share those stories.
✨Tip Number 4
Be flexible and open about your availability, especially regarding evening and weekend shifts. Emphasising your willingness to work during peak times will show that you're committed to the role and understand the nature of the business.
We think you need these skills to ace Assistant General Manager in Basildon
Some tips for your application 🫡
Understand the Company Culture:Familiarise yourself with TeamSport's values and mission. Highlight how your personal values align with theirs, especially their emphasis on customer satisfaction and fun.
Tailor Your CV:Make sure your CV reflects relevant experience in operations management, particularly in leisure or hospitality. Emphasise any achievements related to KPIs, team management, and customer service.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you've successfully managed teams or improved operational efficiency in previous roles.
Showcase Your Flexibility:Since the role requires evening and weekend availability, mention your flexibility in your application. This shows that you understand the demands of the job and are ready to meet them.
How to prepare for a job interview at Team Sport
✨Show Your Passion for Fun
TeamSport is all about enjoying what they do, so make sure to express your enthusiasm for the role and the company. Share experiences that highlight your love for fun environments and how you can contribute to creating an exciting atmosphere.
✨Demonstrate Leadership Skills
As an Assistant General Manager, you'll be supporting the GM in overseeing operations. Prepare examples of how you've successfully led teams or projects in the past, focusing on your ability to motivate others and drive results.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the role, such as wage ratios and profitability. Be ready to discuss how you have previously achieved or exceeded KPIs in your past roles, showcasing your analytical skills.
✨Emphasise Customer Satisfaction
Customer experience is a top priority for TeamSport. Prepare to share specific instances where you went above and beyond to ensure customer satisfaction, demonstrating your commitment to putting the customer first.
