At a Glance
- Tasks: Support members with payments and retention, solving complex issues with a positive attitude.
- Company: Join Team RH, a no-nonsense wellness brand on a mission for sustainable fat loss.
- Benefits: Enjoy free gym access, casual dress, pet-friendly office, and employee discounts.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 2+ years in customer sales, excellent communication, and a passion for health.
The predicted salary is between 26250 - 26250 £ per year.
Salary: £26,250.00 per year
Job Types: Full-time, Permanent
Work Location: Role is office based – Team Valley, Gateshead
We’re looking for a bubbly, positive, customer-focused professional to join our fast-growing Member Experience Team at ‘Team RH’ HQ in Gateshead. This isn’t your standard customer service gig. You’ll be supporting the Payments and Retentions team by proactively handling often complex situations, recognising and dealing with any issues, helping to retain our members and problem solving.
37.5hrs - Mon - Sun, Fully Rotational and Flexible
Who we are: We’re Team RH, a no-nonsense wellness brand based in the Northeast, on a mission to make sustainable fat loss achievable, affordable, and accessible. We don’t do fluff, we do facts, accountability, and long-term success. But we’re not just a wellness brand - we’re a tech team, too. We built the Team RH App from the ground up, in-house, with one goal: give people tools that actually help. From food tracking and tailored coaching to goal setting and no-nonsense data, it’s everything members need to stay on plan and make real progress. We’re real people, helping real people. No egos. No buzzwords. Just a smart product and a team that genuinely gives a s t.
Key responsibilities:
- Deliver fast, helpful member support including handling complex situations
- Build genuine rapport with members and provide personalised advice
- Promote products and services where appropriate
- Proactively spot issues and suggest solutions
- To be able to effectively problem solve in a timely manner
- Daily use of multiple systems
- Support ongoing member retention
What We’re Looking For:
- 2+ years’ customer sales experience (preferred)
- Excellent communication and people skills
- Fast and accurate typing skills
- Confidence using digital platforms (DMs, chat, voice notes)
- A sharp, focused and confident mindset
- The ability to handle difficult conversations with empathy and clarity
- A passion for helping others improve their health and achieve personal goals
- Strong multitasking and time management in a fast-paced environment
- Someone with proven experience in payments/retentions and complaints
Benefits:
- Free On-site gym
- Free parking
- Casual dress
- Pet friendly office (pooches often roaming)
- Company events
- Employee discount
- Health & wellbeing programme
- Company pension
If you’re passionate about people, confident in your customer service skills, and ready to make a real difference, we’d love to hear from you.
Customer Service Advisor (Payments and Retentions) in Gateshead employer: Team RH
At Team RH, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values positivity and genuine connections. Located in Gateshead, our office provides a supportive environment with unique perks such as a free on-site gym, pet-friendly spaces, and a strong focus on employee wellbeing and growth. Join us to be part of a mission-driven team where your contributions truly matter and you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Payments and Retentions) in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Team RH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Team RH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (Payments and Retentions) in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Team RH:Your cover letter is your chance to shine! Tell us why you want to work at Team RH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Team RH!
How to prepare for a job interview at Team RH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
