Warehouse Operative
Organisation: Team RH
Location: Office based — Team Valley, Gateshead
Reporting to: Warehouse Manager
Contract: Full Time / Part Time, Permanent
Hours: 37.5 hours per week
About the Role
The Warehouse Operative is a core member of the operations team at Team RH, supporting the day-to-day running of the warehouse across goods in, goods out, picking, packing, stock control and general organisation. The role sits at the heart of how Team RH products reach customers, members and wholesale partners.
You will receive and book in deliveries, pick and pack wholesale, retail B2B, D2C and export orders, and help keep stock accurate and the warehouse safe and well organised. Accuracy, speed and consistency matter here: every order you prepare is a direct reflection of the Team RH brand, and you’ll take pride in getting it right first time.
You’ll work closely with colleagues across operations and the wider business, flagging issues early and pulling together during busy periods and peak demand. As Team RH grows, you’ll have the chance to build your skills, take on new equipment and systems training, and help shape how the warehouse runs.
Key Responsibilities
1. Goods In
- Receive and unload incoming deliveries safely and efficiently.
- Check deliveries against paperwork and inspect goods for damage or discrepancies.
- Book stock accurately into warehouse systems on the day of receipt.
- Store products in their designated locations, ready for picking.
- Report shortages, damages and supplier issues promptly to the relevant manager.
2. Order Fulfilment
- Pick and pack orders accurately and efficiently to meet dispatch deadlines.
- Prepare wholesale, retail B2B, D2C and export orders to the required standard.
- Ensure correct labelling and complete documentation, including export paperwork where required.
- Maintain high standards of presentation and packaging so products arrive in perfect condition.
- Check every order before dispatch to minimise errors, returns and customer complaints.
3. Stock Control
- Assist with cycle counts and full stock audits.
- Report stock discrepancies promptly and help investigate the cause.
- Keep storage areas organised, with locations clearly labelled.
- Follow FIFO (First In, First Out) procedures and flag short-dated or slow-moving stock.
- Keep stock records up to date so that system quantities match physical stock.
4. Warehouse Standards & Safety
- Maintain a clean, safe and organised working environment at all times.
- Follow all health and safety procedures and use manual handling techniques correctly.
- Operate warehouse equipment safely, where trained and authorised to do so.
- Report hazards, near misses and accidents promptly.
- Contribute ideas that improve safety, layout, packing methods and efficiency.
5. Team Contribution
- Work collaboratively with colleagues to keep orders and deliveries moving.
- Meet daily productivity and accuracy targets.
- Communicate operational issues clearly and promptly to the team and management.
- Support busy periods and peak demand with flexibility and a positive approach.
- Take part in training and develop your skills across all warehouse processes.
TEAM RH
Warehouse Operative — Person Specification
Essential Experience
- Previous warehouse or manual handling experience.
- Strong attention to detail, with a track record of accurate picking, packing or stock handling.
- Basic numeracy and literacy skills, sufficient to read order documents and record quantities.
- Ability to work as part of a team and communicate clearly with colleagues.
- Reliable and punctual, with a consistent attendance record.
- Ability to carry out manual handling tasks safely, with reasonable adjustments considered where needed.
- Willingness to learn new systems, equipment and ways of working.
Desirable Experience
- Familiarity with warehouse management systems.
- Experience preparing wholesale, B2B, D2C or export orders.
- Experience in a wellness, nutrition, food or e-commerce environment.
- A current forklift licence.
Core Competencies
- Accurate.
- Reliable.
- Organised.
- Safety-minded.
- Positive.
- Eager to learn.
Our Values
We Treat People Right
Everyone gets the same level of respect. Your role doesn’t change how you speak to people, or how you’re spoken to.
We Set High Standards
We are a high-performing team (Team RH) pursuing excellence for our members, and we measure ourselves against the best in the world, not just the industry.
We Don’t Have Egos
Ego stays at the door. Curiosity comes in. The best idea wins, whoever it came from — and admitting you were wrong is part of the job, not a mark against you.
We Trust Our Gut
If something feels wrong, it usually is. Raise it on instinct, then back it with data.
We Answer to the Member
Is this right for the member? That’s the question behind every decision, and it outranks every other interest in the room.
