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For Companies At a Glance
- Tasks: Coordinate rental asset management and customer accounts while ensuring smooth operations.
- Company: Join a dynamic team focused on delivering top-notch customer service and operational excellence.
- Benefits: Enjoy flexible work options, a supportive team environment, and opportunities for professional growth.
- Why this job: Be the go-to person for customers, enhancing their experience while developing your skills in a collaborative setting.
- Qualifications: Previous administrative experience and strong communication skills are essential; proficiency in Microsoft Office is a must.
- Other info: Ideal for those who thrive in fast-paced environments and enjoy problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
Job Description:-
Responsible for coordinating all rental asset management jobs. This includes facilitation of the job information accurately through Probity and adhering to the new Lean rental process, providing reports for utilization, differed days, lost rental write off, scrapped, etc.
Supports Certification process as required.
Act as main point of contact for nominated customer accounts.
Responsible for coordinating refurbishment jobs. This includes facilitation of the job packages, customer communication and timely / accurate management of quote to cash process.
Facilitation of international mobilization of technicians and test equipment, booking travel i.e. flights, hotels, cars, arranging visas, permits etc. Ensuring all back charges and associated costs are invoiced to customers account.
Ensure regular quality customer communication on all ongoing operations matters (i.e. travel plans, payments, monthly KPIs, up-coming inspection requirements etc). Attend customer meetings as required.
Answering incoming service and sales telephone calls, dealing with any enquiries and redirecting calls accordingly.
Liaise closely with the other coordinators, providing support and cover during periods of holidays or absence.
Works as an effective team player.
Liaise with sales to maximize on OE sales opportunities.
Implement process updates and changes to Rental and Refurb activities.
Requirements
Previous administrative experience at a high level essential, ability to managing customer accounts.
Good communicator with the ability to effectively present information in written and electronic format to the highest standard.
Computer Skills
Excellent IT skills with sound knowledge of Microsoft Office packages including Excel.
Work Environment
Ability to work on own initiative at all times. Flexible and responsive to internal and external customers.
Core Competencies
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and continually develops and improves efficiency within their own role.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks/gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings as required.
Planning/Organising – Prioritises and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.
Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly and accurately.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.
Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
Customer Services Coordinator employer: Team Recruitment
Contact Detail:
Team Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Familiarize yourself with the Lean rental process and how it applies to asset management. Understanding this methodology will not only help you in your role but also show us that you're proactive and ready to contribute from day one.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer accounts. Being able to clearly present information and manage customer expectations is crucial for this position, so practice articulating your thoughts effectively.
✨Tip Number 3
Get comfortable with Microsoft Office, particularly Excel. Since you'll be generating reports and managing data, being proficient in these tools will set you apart and demonstrate your readiness for the job.
✨Tip Number 4
Showcase your teamwork abilities by sharing examples of how you've collaborated with others in previous roles. We value team players who can support their colleagues and contribute to a positive work environment.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Services Coordinator position. Understand the key responsibilities and required skills, such as customer communication, administrative experience, and proficiency in Microsoft Office.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the job requirements. Emphasize your administrative skills, customer account management, and any experience with reporting or coordination tasks.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the role. Mention specific examples of how you've successfully managed customer accounts or coordinated projects in the past.
Highlight Interpersonal Skills: In your application, emphasize your interpersonal skills and ability to work as part of a team. Provide examples of how you've effectively resolved conflicts or contributed to a positive team environment.
How to prepare for a job interview at Team Recruitment
✨Showcase Your Administrative Skills
Highlight your previous administrative experience and how it relates to managing customer accounts. Be prepared to discuss specific examples of how you've successfully coordinated tasks and maintained organization in a fast-paced environment.
✨Demonstrate Strong Communication Abilities
Since the role requires effective communication, practice articulating your thoughts clearly. Prepare to share instances where you successfully handled customer inquiries or resolved conflicts, showcasing your interpersonal skills.
✨Familiarize Yourself with Microsoft Office
Brush up on your Microsoft Office skills, especially Excel, as it's essential for reporting and data management. Consider preparing a few examples of how you've used these tools in past roles to improve efficiency or accuracy.
✨Emphasize Teamwork and Flexibility
Be ready to discuss your experiences working in teams and how you adapt to changing circumstances. Share examples of how you've supported colleagues during busy periods or contributed to a positive team environment.
