Customer Service Administrator at TeamJobs
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We’re working with a well-established organisation who are looking for a proactive and customer‑focused Customer Service Administrator to join their fast‑paced team. This is a fantastic opportunity for someone with strong administrative experience and a passion for delivering excellent customer service.
Base Pay Range
Provided by TeamJobs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The Role
As a Customer Service Administrator, you’ll be at the heart of the customer journey, supporting inbound enquiries, processing orders, and ensuring every customer receives a smooth and professional experience. You’ll communicate via phone, email, and webchat, while keeping records accurate and up to date.
Key Responsibilities
- Accurately process sales orders and ensure deadlines are met
- Manage inbound and outbound telephone calls, offering product guidance and resolving customer queries
- Respond to customer emails using a professional tone and correct grammar
- Follow a daily task rota and escalates issues where necessary
- Log customer feedback and issues
- Maintain strong communication with warehouse, marketing, and internal departments
- Upsell relevant products when appropriate
About You
- Previous experience in customer service, sales support, or a busy admin role
- Excellent communication skills — both written and verbal
- Strong ability to prioritise, multitask, and work to deadlines
- Confident, professional telephone manner
- High level of attention to detail
- Proactive, organised, and able to work independently
- Solid IT skills, including Outlook, Excel, and Microsoft Office
- Able to remain calm under pressure in a fast‑paced environment
Benefits
- 25 days holiday plus bank holidays (increasing with service)
- Health & wellbeing allowance
- Staff reward schemes and social events
- Free parking and modern office facilities
- Community/charity involvement opportunities
- Training, development, and ongoing support
- Pension scheme
- Eye care support
- Discounts and additional perks
INDCP
Customer Service Administrator in Poole employer: Team Recruitment (Poole) Limited
At Team Recruitment (Poole) Limited, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Dorset. Our commitment to employee growth is evident through tailored development programmes and opportunities to lead transformative projects in precision manufacturing. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and encourages professional advancement.
Contact Details:
Team Recruitment (Poole) Limited Recruitment Team
