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- Tasks: Provide top-notch technical support and troubleshoot software issues for international clients.
- Company: Globally recognised software company that values innovation and teamwork.
- Benefits: Competitive salary, specialist training, and potential for hybrid work after probation.
- Other info: Exciting opportunity for professional growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact with cutting-edge technology.
- Qualifications: Degree in relevant field and strong troubleshooting skills required.
The predicted salary is between 30000 - 35000 £ per year.
Our client, a globally recognised software company, is seeking a quick learning Technical Support Engineer with the ability to work independently within a small team. This is an exciting opportunity to work with cutting-edge technology, providing technical support to a diverse range of international clients.
As a Technical Support Engineer, you’ll play a crucial role in delivering exceptional client service. You’ll handle technical queries, troubleshoot issues, and provide analytical support for bespoke software. This is a fantastic chance to work for a company that values innovation and employee involvement.
Qualifications and Skills:- Degree in Computer Science, Engineering, Petroleum Technology, or a related field.
- Strong technical troubleshooting and analytical abilities.
- Familiarity with SQL Server, SQL Server Management Studio, and PI databases.
- Excellent communication skills, both written and verbal.
- Act as the first point of contact for technical support, resolving client queries via email or online platforms.
- Analyse and troubleshoot issues related to software installations, upgrades, and migrations.
- Perform logfile analysis, including plugin logfile troubleshooting.
- Collaborate with international developers to resolve bugs and improve functionality.
- Contribute to technical documentation and license management.
- A proactive and independent work ethic.
- Exceptional problem-solving skills.
- Ability to deliver results under tight deadlines.
- Quick learner with a passion for professional growth.
Specialist software training and mentoring provided. This is a full-time, permanent position. You will be office based in Reigate Surrey, Monday to Friday for the initial probation period after which there will be the opportunity to work on a hybrid basis.
Application questions to consider:
- Can you commute easily to Reigate in Surrey?
- Are you happy being office based Monday to Friday?
- Are you a UK resident or have you an existing Right to Work visa?
- Have you a degree in Computer Science, Engineering, Petroleum Technology or a related field?
Technical Support Engineer in Reigate employer: Team One UK recruitment
Contact Detail:
Team One UK recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Reigate
✨Tip Number 1
Get to know the company inside out! Research their products, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical troubleshooting skills before the interview. You might get asked to solve a problem on the spot, so brush up on your SQL Server knowledge and be ready to demonstrate your analytical abilities.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Engineer in Reigate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Technical Support Engineer role. We want to see how your background in Computer Science or Engineering aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your problem-solving skills can help us deliver exceptional client service. Keep it concise but impactful!
Show Off Your Communication Skills: Since you'll be handling client queries, it's crucial to demonstrate your excellent written communication skills. Make sure your application is clear, professional, and free of typos – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Team One UK recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around SQL Server and PI databases. Be ready to discuss how you've used these tools in the past and any troubleshooting experiences you've had.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues before. Think about specific scenarios where you identified a problem, analysed it, and came up with a solution. This will demonstrate your analytical abilities and proactive approach.
✨Practice Your Communication
Since you'll be the first point of contact for clients, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how the company supports professional growth. This shows your interest and helps you gauge if it's the right fit for you.