Aftersales Support Manager
Crawley, West Sussex
£35,000.00 per annum (DOE)
Full-time, permanent
Aftersales Support Manager
Customer Service Leadership | SLA-Driven Environment | UK
We are seeking to recruit a motivated and experienced Aftersales Support Manager who has worked within an SLA environment and has proven coaching and management skills. This is a pivotal leadership role within customer services for a dynamic business, where your expertise will be central to driving exceptional customer service and operational efficiency across its support operations.
The Role: Driving Service Excellence
This is a hands-on management position where you will lead, support, and motivate a small and dedicated Aftersales Support Team. Your core focus will be to champion a solution-driven, customer-focused culture while ensuring strict adherence to Service Level Agreements.
Key Responsibilities
- Serve as the Line Manager, providing leadership, coaching, and people management to the Aftersales Support Team.
- Act as the key point of escalation, managing complex issues with a calm, solution-focused approach.
- Drive continuous improvement initiatives to enhance service quality and operational efficiency.
- Track and manage the team against Key Performance Indicators (KPIs), contributing to service performance reports.
- Ensure seamless, end-to-end service delivery for both reactive support and planned preventative maintenance.
The Ideal Candidate (Essential Experience)
The successful Aftersales Manager will be a confident and proven leader in a fast-paced support environment.
- Experience: Proven experience (5+ years preferred) managing Customer Support or aftersales teams within an SLA-driven environment is essential.
- Skills: Strong leadership, excellent communication, superior customer relationship management, and solid analytical skills.
- Logistics: Flexibility and availability to provide out-of-hours and weekend support as part of a 1-in-4 weekend rota.
Salary & Package
- Salary: From £35,000.00 per annum (Dependent on experience)
- Hours: 08:30am - 17:00pm, Monday to Friday + 1-in-4 weekend support.
- Out of hours and weekend support as part of a 1-in-4 weekend rota for which you will be paid in addition to your annual salary.
- Benefits: Company Pension, Health & Wellbeing Programme, Free Parking, Employee Discount, and Company Events.
Team Leader, deputy manager, deputising manager, supervisor, assistant manager, line manager
Aftersales Support Manager in Crawley employer: Team One UK recruitment
Join a dynamic and innovative company in the heart of London, where your organisational skills will shine as a Project Administrator. Enjoy a competitive salary, flexibility with a hybrid working model, and the opportunity to collaborate with senior leaders on exciting projects. With a strong focus on employee growth and a supportive team culture, this role offers a unique chance to thrive in a fast-paced environment while making a meaningful impact.
