At a Glance
- Tasks: Support customer onboarding and ensure smooth platform operations while building strong relationships.
- Company: Join Lily, an innovative AI hiring platform transforming frontline recruitment.
- Benefits: Competitive salary, equity options, remote-first work, and direct access to founders.
- Other info: Be part of a small, dynamic team with significant growth opportunities.
- Why this job: Make a real impact in essential services by improving hiring processes with AI.
- Qualifications: Ownership mindset, strong communication skills, and a genuine curiosity about AI.
The predicted salary is between 28000 - 32000 £ per year.
People are the most important part of any organisation. They deliver care, support children, look after customers, keep services running, and make organisations work. Lily is an AI hiring platform helping large organisations recruit, retain, and develop frontline workers. We work with organisations that care for the people we love, educate our children, support vulnerable adults, and keep essential services moving. And we are hiring.
Why Lily exists
Frontline hiring is one of the biggest operational challenges in the economy. It is often slow, expensive, manual, and frustrating. But getting it right matters enormously. The right person in the right role can transform the experience of a child, patient, resident, family, team, or entire organisation. Most AI recruitment tools are built for people who sit behind desks. Lily is built for the people who do not: support workers in children’s homes, nursery staff shaping children’s early years, and frontline teams carrying huge parts of society on their shoulders. Our mission is to make hiring faster, fairer, more human, and radically more effective. Now we need someone brilliant to help us scale.
The role
This is a hybrid customer success and operations role at the centre of customer onboarding, platform configuration, account health, and day-to-day delivery. You will work closely with our co-founder and Head of Customer Success, supporting a growing portfolio of customers from onboarding through to activation and long-term success. Part of the role is execution: making sure accounts are configured properly, integrations are working, actions are completed, and nothing falls through the cracks. But the bigger part is ownership: spotting problems early, taking responsibility, and sorting things without waiting to be asked. We are an AI-first company, and the repetitive parts of this role should shrink over time as our technology improves. That is intentional. We want your role to evolve towards the work that matters most: building trusted relationships, keeping customers moving, and helping major organisations transform the way they hire.
What you’ll do
- Set up customer accounts, including jobs, locations, users, automations, and integrations.
- Guide organisations through adopting AI-powered hiring, often for the first time.
- Monitor account health, identify stalls, and act before issues escalate.
- Own customer communications and follow-ups across your portfolio.
- Support candidates when something needs resolving quickly.
- Join customer success calls and drive the actions that follow.
- Work closely with sales and product to keep customers moving towards their goals.
- Help build the playbooks, processes, and standards that define customer success at Lily.
What we’re looking for
- Customer success experience is useful, but it is not the deciding factor. How you work matters more.
- You take ownership. When something is blocked, you find out why and fix it.
- You are reliable. We are a small team, and everyone depends on each other.
- You communicate well. Whether it is a call, email, or Slack message, you are clear, warm, and direct.
- You learn quickly. The product, customers, and processes are constantly evolving.
- You care about the work. Our customers hire people who support some of the most vulnerable people in society. That matters to us.
- You are genuinely curious about AI. We are working at the edge of what AI can do in recruitment, and we want someone excited by what comes next.
What you’ll get
- A front-row seat at a fast-moving AI startup doing meaningful work.
- Equity in Lily, giving you a real stake in the company we are building together.
- Direct access to the founders and genuine influence over how the function is built.
- An early role in a team with significant room to grow.
- A salary of £28,000 to £32,000, depending on experience.
- Remote-first working, with occasional customer visits and team meetups.
- The opportunity to help transform how essential frontline organisations hire.
Interested, or know someone who could be brilliant? Get in touch.
Customer Success Executive in London employer: Team Lily
Lily is an exceptional employer, offering a unique opportunity to be part of a fast-moving AI startup dedicated to transforming the hiring process for essential frontline organisations. With a remote-first work culture, employees enjoy flexibility, direct access to founders, and the chance to influence the company's growth while making a meaningful impact on society. The role of Customer Success Executive not only provides competitive salary and equity options but also fosters personal and professional development in a supportive environment that values ownership and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Team Lily. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Team Lily before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Team Lily:Your cover letter is your chance to shine! Tell us why you want to work at Team Lily specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Team Lily!
How to prepare for a job interview at Team Lily
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
