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- Tasks: Deliver exceptional customer care in French and Dutch across various channels.
- Company: Leading customer experience organisation based in London.
- Benefits: Competitive salary, fun team environment, gym discounts, and career progression.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Fluent in French and Dutch with strong communication skills.
- Other info: Full training provided and opportunities for apprenticeships.
The predicted salary is between 25000 - 35000 £ per year.
TeamJobs are delighted to be recruiting for a Careline Advisor - Multilingual Speaker to join a leading customer experience organisation at their London office. This is a fantastic opportunity for a fluent French and Dutch speaker to play a key role in delivering exceptional customer care to consumers across the Benelux region.
What You'll Be Doing:
- Acting as the first point of contact for consumers, handling product queries and complaints with empathy and professionalism.
- Managing customer interactions across multiple channels - including social media platforms such as Facebook and Instagram.
- Proactively engaging with consumers online, ensuring timely and accurate responses that reflect the brand's tone of voice.
- Working collaboratively with subject matter experts and quality specialists to deliver best-in-class customer experiences.
- Following clear procedures and processes to meet quality and service standards.
What We're Looking For:
- Fluent French and Dutch speaker with strong English language skills.
- Excellent communication and interpersonal skills with a warm, empathetic approach.
- Previous customer care experience (ideally in the food industry).
- Strong IT literacy - Google Suite, Microsoft Office; CRM knowledge (e.g. Salesforce) is a bonus.
- Flexible, positive and a real team player.
- Passion for food and nutrition.
What's In It For You:
- Fun, sociable team environment
- Pension scheme
- Eye test vouchers and discounts
- Discounted corporate gym membership
- Charitable fundraising days
- Campaign-specific incentives and prizes
- £500+ recommend-a-friend scheme
- Apprenticeship qualifications and career progression
- Recognition and reward schemes
- Cycle to work scheme
Hours: Operational hours: Monday-Friday, 7:30am-4pm and Saturday, 8am-1pm. Contracted hours: 8am-8pm Monday-Sunday - occasional evenings/weekends may be required. Full training provided.
French and Dutch speaking Customer Service Advisor in City of London employer: Team Jobs
Contact Detail:
Team Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French and Dutch speaking Customer Service Advisor in City of London
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios in French and Dutch. This will help you feel more confident and show off your language skills.
✨Tip Number 3
Show your passion for food and nutrition during interviews. Share personal stories or experiences that highlight your enthusiasm. It’s a great way to connect with the brand's values!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace French and Dutch speaking Customer Service Advisor in City of London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a French and Dutch speaking superstar, make sure to highlight your language skills right at the top of your application. Use examples that showcase your fluency and how you've used these languages in customer service settings.
Be Personable and Professional: We want to see your warm and empathetic side! When writing your application, use a friendly tone that reflects our brand's voice. Share experiences where you’ve handled customer queries with care and professionalism.
Tailor Your Experience: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. Mention any previous customer care roles, especially in the food industry, to stand out.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Team Jobs
✨Brush Up on Your Language Skills
Since the role requires fluency in French and Dutch, make sure you practice speaking and writing in both languages. Prepare to answer common customer service scenarios in these languages, as this will showcase your proficiency and confidence.
✨Know the Company and Its Values
Research the customer experience organisation you're interviewing with. Understand their mission, values, and the type of customer care they provide. This knowledge will help you align your answers with their expectations and demonstrate your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about potential customer queries or complaints you might encounter in this role. Prepare examples from your past experience where you handled similar situations with empathy and professionalism. This will show that you can think on your feet and provide excellent service.
✨Show Your Passion for Food and Nutrition
Since the job is related to the food industry, be ready to discuss your passion for food and nutrition. Share any relevant experiences or interests that highlight your enthusiasm, as this will resonate well with the interviewers and show that you're a great fit for the team.
