Ecommerce Content & Social Commerce Executive (D2C & TikTok Shop) Location: Woking/ Hybrid 3 days office 2 days WFH. Salary: £35,000-£43,000 DOE + bonus + excellent benefits. About the Company My client is a global consumer goods business with an innovative portfolio of leading products across home appliances and stunning lifestyle categories, sold through major retailers and ecommerce platforms across EMEA. Now looking to hire an Ecommerce Content & Social Commerce Exec to support the content strategy, merchandising, optimization and social commerce growth agenda across the D2C websites and TikTok Shop. This role will focus on enhancing product discoverability, improving customer engagement and supporting revenue growth through best-in-class content, creator collaboration and optimisation initiatives. Key Responsibilities Website Content & Optimisation Content Strategy & Merchandising * Merchandise homepage, seasonal pages, campaign pages and category pages. * Upload and maintain content within Salesforce Commerce Cloud (SFCC). * Identify opportunities to improve customer journeys and content engagement. SEO & Product Optimisation * Conduct keyword research and competitor analysis. * Develop product page optimisation recommendations. Content Quality & Experience * Conduct regular website audits to assess content quality and consistency. * Recommend enhancements to improve conversion and customer experience. * Ensure all content aligns with brand guidelines and ecommerce best practice. Affiliate Agency Management * Act as key operational contact for affiliate agency. * Support affiliate campaigns through content sharing and voucher code setup. Performance Marketing Support * Collate creative assets and campaign messaging for paid media. * Support campaign planning with insight-led recommendations. * Manage Google Merchant Centre to support Google Shopping campaigns Review & Advocacy Programmes * Support review generation initiatives and advocacy campaigns. * Partner with review platforms and consumer communities to increase authentic customer content and ratings. TikTok Shop & Social Commerce Content & Listing Optimisation * Working with agency, own optimisation of product listings in TikTok Seller Centre. * Conduct keyword research and implement listing improvements. * Develop content strategies that improve discovery, engagement, and conversion. * Work alongside agency partners to implement pricing recommendations, flash offers and promotional activities. Affiliate & Creator Programme * Work with agency partner to develop affiliate relationships * Identify content opportunities, campaign hooks and creator concepts. * Support creator sampling programmes and track product seeding activities. * Support creator communications, incentive programmes, campaign & live briefing materials. Reporting & Insights * Share competitor, creator and social commerce insights with the wider business. Skills & Experience * Experience in e-commerce, digital marketing, social commerce or a similar role. * Experience updating website content using a CMS or e-commerce platform. * Good understanding of e-commerce and the online customer journey. * Experience supporting influencer, creator or product sampling campaigns is beneficial. * TikTok Shop experience is an advantage but not essential. * Strong organisation and attention to detail. * Good communication and teamwork skills. * Comfortable using Excel/spreadsheets and basic reporting. * Proactive, willing to learn and interested in e-commerce and social media trends. Benefits * Competitive salary + annual bonus * 35 hours per week 9.00 to 17.00 Hybrid 3 days in the office 2 WFH * Holidays 25 per year- up to 28 days + Bank Holidays * Pension contributions * Private Medical Health cover including family * Private Dental Cover, Critical Illness cover, Life Assurance ,Eye Care Scheme * An Employee Assistant Programme * Subsidised Sport Membership Scheme to a value of £250 per year * Beautiful contemporary offices and wonderful working culture! Please apply/get in touch to hear more! TJEXE
Ecommerce Content & Social Commerce Executive in Woking employer: Team Jobs - Executive
At Team Jobs - Executive, we pride ourselves on being an excellent employer by fostering a collaborative work environment that encourages professional growth and development. Our North London location offers a vibrant community, and with benefits like a comprehensive health plan, we ensure our employees feel valued and supported in their roles as they provide top-notch service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Content & Social Commerce Executive in Woking
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Team Jobs - Executive, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Team Jobs - Executive!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Team Jobs - Executive, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Team Jobs - Executive and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Team Jobs - Executive that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Team Jobs - Executive
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
