At a Glance
- Tasks: Supervise a dynamic team and coordinate engineer schedules for impactful telecare services.
- Company: Join a leading provider of award-winning telecare technology in a friendly office environment.
- Benefits: Enjoy competitive salary, pension, health programmes, and free on-site parking.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make a difference in people's lives while developing your leadership skills.
- Qualifications: Previous supervisory experience and strong organisational skills are essential.
Location: Ashford, Kent (free on-site parking, 10 minutes from Ashford town centre)
Salary: Starting from £28,800
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 8:30am - 5:30pm
Working Pattern: Office-based with occasional flexibility to work from home
Our client is a leading provider of award-winning telecare and assistive technology services to clients across the UK. Due to continued growth, they are looking to recruit an experienced and organised Area Coordinator Supervisor to join their friendly and professional Head Office team in Ashford.
This is a varied role suited to someone with excellent customer service, communication, administration, and organisational skills. Reporting to the Service Delivery Manager, you will oversee a team of approximately 10 Area Coordinators and support the scheduling and coordination of around 20 Engineers nationwide.
As Area Coordinator Supervisor, you will act as the first point of support for the coordination team, managing day-to-day operational matters and escalating any serious concerns where appropriate. You will also deputise for the Service Delivery Manager when required, supporting with reporting, client meetings, billing, and wider operational responsibilities.
The coordination team is responsible for providing administrative and customer support across client contracts, including handling incoming client enquiries, arranging engineer appointments, installations, collections, and fault call-outs. The team also manages engineer schedules and ensures all databases and records are maintained accurately and efficiently.
In addition, you will work closely with Stores Management to ensure stock levels and records are maintained correctly, arranging special-order stock when required. You will also liaise with Technical Managers to ensure engineers and technicians remain up to date with administrative procedures and scheduling requirements.
Key Responsibilities- Supervise and support the Area Coordination team in their day-to-day duties
- Efficiently plan and manage Engineers' schedules and workloads
- Coordinate engineer tasks, appointments, and diary management
- Provide administrative support internally and to clients
- Maintain databases and records to a high standard of accuracy
- Assist the Service Delivery Manager during busy periods and provide operational support where required
- Deputise for the Service Delivery Manager on designated tasks, including reporting, billing, and client meetings
- Liaise with clients regarding updates, appointments, and general queries
- Support Engineers with operational and scheduling queries
- Work closely with the Finance team to provide information required for invoicing and assist with month-end billing queries
- Act as the first point of contact for complaints, resolving or escalating issues as appropriate
- Complete Return to Work meetings when required
- Produce monthly supervisory reports for the coordination team
- Conduct regular recorded check-ins with new starters throughout their probation period
- Chair or co-chair Coordination Team meetings
- Coordinate van checks in liaison with the Stores team
- Maintain effective communication with Stores and Technical Management teams
- Provide cover as an Area Coordinator when necessary
- Participate in ongoing training to ensure client service standards are consistently achieved
- Previous Supervisory team experience ideally in a scheduling role.
- Excellent attention to detail, understanding the importance of accurate data entry, administration, appointment scheduling.
- Confident and polite telephone manner.
- Assertive, able to work quickly and efficiently in a busy, fast paced environment.
- Strong MS / computer skills
- A positive can-do attitude and excellent team and work ethics.
- Being an ambassador for the business, a professional approach is essential!
- A business that provides a feel-good factor in all you do!
- Company pension
- Cycle to work scheme
- Free on-site parking
- Health & wellbeing programme
- Sick pay
- Store discount
Area Coordinator Supervisor in Ashford employer: Team Jobs - Executive
Join a leading provider of telecare and assistive technology services in Ashford, Kent, where you will be part of a supportive and friendly team dedicated to making a positive impact on clients' lives. With excellent benefits including a company pension, health and wellbeing programme, and opportunities for professional growth, this role as Area Coordinator Supervisor offers a rewarding work environment that values your contributions and encourages a healthy work-life balance. Enjoy the convenience of free on-site parking and a location just 10 minutes from the town centre, making it an ideal place to develop your career.
StudySmarter Expert Advice🤫
We think this is how you could land Area Coordinator Supervisor in Ashford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Area Coordinator Supervisor role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team supervision and scheduling. We can help you with mock interviews to boost your confidence and nail that first impression!
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed teams or schedules in the past. This will demonstrate your ability to handle the responsibilities of the Area Coordinator Supervisor role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Area Coordinator Supervisor in Ashford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Area Coordinator Supervisor role. Highlight your supervisory experience and any relevant skills in scheduling and administration. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that align with the responsibilities listed in the job description. We love a good story!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your excellent customer service skills. Whether it's through your CV or cover letter, let us know how you've successfully managed client interactions in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at Team Jobs - Executive
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Area Coordinator Supervisor. Familiarise yourself with the key tasks like scheduling engineers and managing a team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As you'll be supervising a team, it's crucial to highlight your previous supervisory experience. Prepare examples of how you've successfully managed teams, resolved conflicts, or improved processes. This will give the interviewer confidence in your ability to lead effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as dealing with a complaint from a client or managing a scheduling conflict. Think through potential scenarios and how you would approach them, showcasing your problem-solving skills and customer service focus.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
